Client Experience Lead
vor 2 Monaten
time left to apply End Date: December 22, 2024 (25 days left to apply)
job requisition id R0004880
Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $54.5 billion.
We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create tomorrow.
The Opportunity As our Client Experience Lead, you will lead the Guest Relations team and collaborate with the Facilities team to provide a premium experience for all staff and guests at our Head Office.
Create a welcoming environment with a passion for hospitality, ensuring every encounter surprises and delights.
Key Responsibilities: Client Service: Ensure all clients, both external guests and internal staff, feel welcome and special.
Manage the Guest Relations inbox and switchboard, and coordinate with building management for seamless arrivals and departures.WHS: Maintain and inspect Guest Relations facilities (kitchen, café, terrace, wellness) for safety and cleanliness.
Oversee RSA responsibilities and ensure team training and certification.Hospitality: Provide expert advice on food and beverage services.
Liaise with vendors to ensure premium service from third parties and suppliers.Events & Activities: Oversee onsite events and activities, offering creative and cost-effective solutions.Leadership: Inspire and motivate the Guest Relations team, support their development, conduct performance reviews, and manage rostering and administration.General: Ensure the team is well-presented and facilities are operational.
Drive sustainability practices and represent Guest Relations in projects and initiatives.About You The ideal candidate brings passion for customer service and hospitality, outstanding communication skills, effective time management, and the ability to inspire and motivate in a dynamic, adaptable environment.
Tertiary education, industry-related certificates, and RSA certification.5+ years in hospitality leadership, managing premium corporate client floors.Expertise in food & beverage service, event management.Experience in budget/cost management.Intermediate to advanced knowledge of Microsoft Word, Excel, and Outlook.Inspirational leader, adaptable, and able to create positive, memorable experiences.Why choose Dexus? The Dexus culture and spirit is what differentiates us.
Together, we take pride in our values: rally to achieve together and build trust through action.
As an employee of Dexus, you will benefit from:
Wellbeing Matters: Enjoy a Wellbeing Allowance, extra annual leave days (our exclusive 'Dexus' days), and our holistic Safe and Well program.
Your health and happiness is a priority.Continuous Growth: Enhance your career with professional development, memberships, and study assistance.
We invest in your learning journey.Tribe: Our commitment to supporting LGBTQ+ staff earned us Silver Employer Status in the AWEI 2024.
We foster an inclusive environment where each individual feels recognised and appreciated.Focus on Sustainability: Dexus is deeply committed to making a positive impact on the communities it serves.
Align your personal values with your professional endeavours.Parents@Work: Supporting parents and carers through coaching and education.
We understand the importance of work-life integration.We are dedicated to creating an inclusive workplace that values diversity in every form.
We are actively striving to close the gender pay gap and invite applications from individuals of all genders, backgrounds and abilities.
If you believe you can thrive in this role but do not meet every requirement, we encourage you to apply.
Reach out to if you require any accommodations or additional support during our recruitment process; we're here to help.
Ready to help create the future?
Apply now or visit dexus.com/careers
Join Dexus and 'unlock potential, create tomorrow'.
About UsYour Potential RealisedJoin us to apply your expertise and aptitude to something new; stay for what we achieve together.
Stretch the bounds of what you believe you're capable of and strive for new heights in your career, secure in the knowledge that you have the support of Dexus behind you.#J-18808-Ljbffr
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