Officer, Client Experience
vor 13 Stunden
Winner of the XREF Engage 2023 Best Workplace Awards 22.5 hrs per week, Fixed term part-time contract until 30 June 2026 Work from home and/or any Interrelate office ABOUT THE OPPORTUNITY: This is a wonderful opportunity for a dedicated and skilled client experience administrator, passionate about providing high quality customer service to clients, from the point of enquiry to bookings, along with the provision of administration services that support Interrelate's programs.
The successful applicant will have previous experience in a frontline administrative role, along with strong capabilities in communication, time management, attention to detail and the ability to deal with confidential personal and sensitive subject matter.
Experience in the use of a client relationship management software system, such as Microsoft CRM, will be highly regarded.
This is a Fixed term contract until 30 June 2026, working Monday, Tuesday and Friday, 22.5 hours per week.
The successful candidate will need to be available to work either from home or one of our Interrelate offices and the preferred hours are 9am to 5pm.
Key duties will include, but not limited to: Responding to customer enquiries egarding programs and services Supporting customers to identify suitable programs and services to meet their needs Allocating staff to bookings Working with the Customer Relationship Management (CRM) system to enter bookings and customer related information On boarding clients from lead generation to appointment bookings and invoicing Working with management regarding service needs and forecasting capacity and resource needs, risks, and issues in a timely manner ABOUT US: Interrelate is a not-for-profit provider of relationship and family support services.
Our vision is to empower people to thrive in the most vital part of their lives – their relationships.
We are committed to responding to the vulnerabilities of families and children in their communities and empowering them to build strong and respectful relationships.
We deliver services spread across 30+ physical locations (plus online) to more than 135,000 clients and we're backed by qualified staff and 98 years of trusted expertise in sensitive relationship matters.
We are thrilled to be recognised as a winner of XREF Engage 2023 Best Workplace Awards for 2 surveys in a row.
This prestigious award recognises the best workplaces that have excellent management practices and a highly engaged workforce.
At Interrelate, we care about each other, focus on strengths, recognise achievements, celebrate significant events, encourage continuous learning and most importantly, enjoy our work despite the seriousness of what we do.
ROLE REQUIREMENTS: Minimum 2 years demonstrated experience in a client service environment in a community organisation or other client service environment with a strong client service focus Demonstrated experience in coordinating projects, programs, and people, including the oversight of service targets and the rostering of staff and finance invoicing High level skills in communication, administration, and organisation, with demonstrated experience in the use of online systems Demonstrated experience in managing client feedback Demonstrated understanding of the needs of clients and communities who identify as indigenous, cultural, and diverse, and a commitment to ensuring service delivery is appropriate, respectful, and welcoming WHAT WE OFFER: We offer the following competitive employment conditions: Access to Salary Packaging Additional days of paid leave on top of standard leave entitlements Employee Awards & Appreciation programs Training, Mentoring, Supervision, and access to Resources Employee Assistance Program Opportunities for professional development Supportive working environment HOW TO APPLY: If you are interested in applying for this role, please click on Apply Now to submit your application.
Please ensure you upload a covering letter addressing the Selection Criteria as outlined in the Job Description.
Closing Date: 5pm, Friday 17th January 2025 If you have any questions regarding this position, please email ****** Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds.
We encourage applications from people of diverse; gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, and any other forms of disadvantage.
If you will have special requirements or would like to talk to us before submitting an application, please do not hesitate to contact our People, Culture and Workforce Development team who will organize for you to chat with an appropriate staff member to explain how we can help you.
All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks.
Interrelate services are funded by the Australian Government.
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