Client Service Officer | Nsw Government
vor 20 Stunden
The Company... Our client is a well-known NSW Government organisation who are responsible for helping local communities firsthand.
They pride themselves on providing high quality services and initiatives that enhance living standards and help local communities with reaching their full potential.
They are looking for a passionate, empathetic and dedicated Client Service Officer to join their team in Parramatta ASAP on a contract basis until April 2025 with hybrid working arrangements.
The Benefits….. Office close to public transport, cafes and shopping centres
Opportunity to work for a large and well-established Government Organisation
3-month contract opportunity with potential to extend
The Job...
Reporting through to a Team Leader, you will be accountable for: Managing inbound and outbound calls.
Engaging with vulnerable customers via phone, email and written correspondence, addressing financial queries and making decisions as required.
Proactively reach out to clients and discuss both immediate and future financial needs.
Developing and updating budgets based on client needs.
Liaise with other government agencies to maximise benefits, referring clients to other services as needed.
Writing submissions and reports for complex matters where required.
You... To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities: Minimum 2 years experience working in a Customer Service role or Case Management position.
Experience dealing with vulnerable clients is advantageous.
Experience working within the Not-for-Profit or Government sectors is ideal.
Strong multitasking skills to confidently work across multiple systems and databases.
Strong customer service and problem-solving skills.
Clear and concise written and verbal communication skills.
Excellent organisation skills and ability to stay focused in a high-volume environment.
How to apply…..
If you're ready to engage with customers, manage complex enquiries and provide exceptional service, we encourage you to apply immediately
Should you have any questions, please feel free to email ****** Please note, due to a high volume of applications we are currently handling, only shortlisted candidates will be contacted.
We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram.
If you receive any communication from us requesting this information, please do not respond and contact us immediately.
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