Team Leader Connecting Care
vor 2 Wochen
Supervisors/Team Leaders (Call Centre & Customer Service)
Government - State (Government & Defence)
Full time
Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services, and workplaces.Provide leadership and direction to the Connecting Care team, including prioritisation of work deliverables, analysing, and reporting on outcomes and successes.Undertake workforce management activities, including recruitment, rostering, leave management and performance monitoring.Plan new health contact campaigns and services, including developing staff and client reference information, negotiating operational performance requirements, engagement with internal and external stakeholders and defining reporting requirements.Identify, lead, and evaluate service improvement activities through the delivery of innovative solutions.Lead change management initiatives and activities of significant scope to ensure effective outcomes for the business area.Plan, research and deliver training and education for Connecting Care staff, including induction and upskilling as service and campaign requirements change.Ensure ICT systems are used and enhanced to facilitate efficient and effective service delivery including telephony, client record management, SMS, and email.You will be assessed on your ability to demonstrate the following:
Excellent leadership and people management including rostering, demand forecasting and attendance management.Advanced change management, organisational and analytical skills with an ability to design and implement systems and campaigns.High level experience in the use of client record management systems or clinical systems, including preparing reporting, data auditing and writing requirements for technology change.Well-developed communication and facilitation skills with an ability to work collaboratively to make decisions in a dynamic and environment of change.Qualifications, registrations and other requirements: Tertiary qualifications, or studying for tertiary qualifications, are desirable but not essential.Experience working on the functional design and tailoring of requirements for CRM systems or clinical systems will be well regarded.Additional mandatory training requirements - according to DOH policy: G6 (QH-POL-183).How to Apply: Please provide the following information to the panel to assess your suitability:
Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor. #J-18808-Ljbffr
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