Claims Administrator
vor 2 Wochen
Are you detail-oriented with a knack for streamlining processes?
We're looking for a dedicated Claims Administrator to join our Client Services team.
In this role, you'll manage and optimise the claims process with couriers, ensuring swift resolutions and precise processing of internal credits.
Who are we? We're a trusted fulfilment partner for hundreds of eCommerce brands, not only in the UK but internationally.
Since 2010 we've grown our HQ here in Northampton, and have also put down roots in America, Australia, Canada and Europe and there's no sign of us slowing down yet
Why work for us? Salary of £23,684.85 per annum, working at our Northampton site a minimum of 4 days per week1 day paid volunteering each yearHealthshield - GP anytime, cashback for prescriptions, optical, dental...Enhanced company sick payEnhanced maternity payLife assuranceCycle to work schemeZen Den - a dedicated, quiet space to relax, unwind, meditate or reflectMental health team, fully trained to give support should you need itFree on-site parking, electric car charging pointsWorking hours are Monday to Friday, 9am - 5pm with flexibility on start / finish times.What you will be doing... You'll act as the key liaison between our clients, the Client Services team, and external courier claims departments.
You'll raise all external claims with couriers for the UK, USA, EU and Australia, ensuring all necessary documentation and evidence is submitted, as well as processing internal credit notes once external claims are approved.
You'll keep our clients up to date regarding claim outcomes, providing clear and timely updates on the status and resolution of their claims.
As the Claims Administrator you'll provide additional support to the team, resolving voids across all our Fulfilment Centres by investigating issues and implementing solutions.
Who are we looking for? You'll have previous experience in an administrative / customer services roleYou have strong data entry skillsYou're highly organised and have great time management skillsYou're a natural problem solverYou have excellent verbal and written communication skills, with a keen eye for detailOur hiring process - To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewed blindly by anonymising CV's.
- If you're shortlisted, you'll have a call with Steph, our Talent Manager.
- You'll have an interview or two on site, so we can get to know you better.
- You get offered the job & start your amazing new job with J&J
At J&J we welcome and value diversity.
We believe in fair hiring practices and are dedicated to considering all candidates equally, regardless of their race, colour, religion, gender, national origin, age, sexual orientation, disability, or any other protected status.
Should you require any reasonable adjustments for the role or interview process please email and we'd be happy to discuss these with you.
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