Customer Technical Assessment Officer
vor 2 Monaten
Coming together for the future of energy
Powering your life | Market-leading salaries | Yearly EBA increasesPersonalised professional development | On-the-job training | Industry-leading techYour future is Energy Queensland Every time a light turns on or new energy solutions are created, it's because of us.
At Energy Queensland, we're making big changes to power up Queensland's future, and we need people like you to help make it happen.
Energy Queensland and our brands: Energex, Ergon Energy Network, Ergon Retail, and Yurika - are leading the charge in delivering reliable power to over 2 million customers across Queensland and beyond.
As a Customer Technical Assessment Officer, you'll be part of a team that keeps Queensland connected and powers communities every day.
With us, you'll gain the skills and opportunities to build a future you're proud of.
Your Opportunity:As a Customer Technical Assessment Officer, you will be based in either Brisbane, Cairns, Mackay, Maryborough, Toowoomba, or Townsville.
You will build on your customer service and technical skills to provide information and advice to customers relating to all aspects of electricity supply, particularly new connections and supply upgrades.
Here's how you'll do it:Advise customers of approximate costs associated with installing and relocating assets, processing application forms, and preparing Network Connection Contracts.Investigate customer enquiries, negotiate initial supply arrangements, and liaise with relevant officers and work groups.Proactively manage escalated customer complaints/issues and consult with customers to ensure quality resolution.The remuneration for your new role is from $128,919 per annum + 14.75% superannuation for a 9-day fortnight and from $148,901 per annum + 14.75% superannuation for a 10-day fortnight.
What's on offer?At Energy Queensland, we believe in supporting every aspect of your career and personal life.
Here's what you can expect:
Get paid to play: Annual leave loading and salary sacrificing means more spending money in your pocket.Flexibility that Works: Flexible working arrangements, including up to 50% work-from-home options for applicable roles.More time for you: Achieve a healthy work-life balance on a 72-hour, 9-day fortnight roster.Personalised professional development: Opportunities to invest in technical and business disciplines, exposing your career to current, emerging and future technologies and best practice.What you'll bringAdvanced Diploma in Electrical Engineering or equivalent qualification or currently studying.
(Essential)Queensland Electrical Licence as Electrical Fitter / Mechanic or Electrical Linesperson/ Jointer is desirable.Technical understanding of activities of an electricity distribution authority including design, construction, maintenance, and operation of underground and overhead mains and associated equipment.Australian or New Zealand citizenship or an Australian permanent residency.We'd also love you to have: Excellent ability in customer negotiations, formal and informal communication skills, and the ability to foster good relationships with our internal and external stakeholders to deliver efficient, cost-effective customer projects.Ability to understand, read and translate maps/drawings and survey plans.Knowledge of relevant sections of the Electricity Act and Regulations, Workplace Health and Safety Act and Regulations, and other relevant statutory acts and regulations.Demonstrated ability to use computer applications and manage competing project milestones to meet business and project targets.What matters most?For us, it's our values:We're Safe – We Belong – We Grow – We Deliver.If you're going to be a part of our team, these should matter to you, too.
Why Energy Queensland?At Energy Queensland, your career will always be moving forward.
You'll get hands-on experience that sets you up for the future, working with people who are ready to share their skills and help you grow.
Here, what you do really matters.
Your work will make a difference to millions of lives across Queensland, and you'll feel proud to be part of something bigger.
The future of energy is here.
It just needs you. If you're ready to be part of shaping Queensland's energy future, apply now with your resume
Applications close 5:00pm (AEST), Sunday 8th December 2024 with interviews ideally taking place prior to Christmas.
Need more info?
Contact Conor Mitchell, Recruitment Advisor, at or .
You will be required to complete a pre-employment medical or respond to pre-employment medical questions.
We value the differences individuals contribute to our workforce and encourage a diverse range of applicants to apply. Click here to view more information on diversity and inclusion at Energy Queensland. Position Description Opens in new window
Start your application by clicking the "begin" button. #J-18808-Ljbffr
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