Technical Account Manager
vor 1 Woche
Are you an experienced Field Communications or IT Technician with a strong technical aptitude, looking to move into the customer-facing side of life?Job DescriptionYou'll move into a strategically important role, which includes overarching support within Operations.
You will be working with our existing customers to ensure technical and scoping requirements are completed in line with their requirements and the work meets quality and safety requirements at all times.
This position requires a focus on both internal and external customers.As a part of the role, we are committed to provide training on our MST Core products which we have engineered and built in house.Typical daily tasks include:Ensure the completion of required service reports for invoicing of designated service projectsUndertake chargeable services with the customer, such as site audits, minor works, training, etc.Minor fault rectification on customer faults as neededTransfer of knowledge as required to Field staff to ensure continuity of deliveryIdentify sales growth opportunitiesCreation of quotes within the MST ERP system.Follow through order completion from Quote to deliveryIdentify continual product improvement opportunitiesMaintain scheduled customer meetings for relationship and business opportunity development.Everyone at MST is responsible for safety and you will ensure a culture and practice of safety compliance is maintained on all worksites.Desired Skills and ExperienceTo be successful in this role, you will be able to demonstrate the following skills and attributes:5+ years' experience in a Technical or similar role with team leader/supervisory experienceTechnical/Trade qualification in Electronics Engineering, Communications or IT Solutions ArchitectureExperience in Surface or Underground mining and Hazardous Areas (desirable)A sound understanding of the mining market and ecosystemAdequate experience and capability in computing programs / MicrosoftExcellent understanding of human behaviour, high emotional intelligence with the capacity to thrive under pressureA valid driver's licenseAbout us:MST Global is an Australian founded company operating globally across six continents and is now part of the Komatsu Group.
Our people are our greatest asset and contribute across all levels of our vertically integrated operations to achieve our mission to empower safety and productivity solutions for our customers.
We are guided by our core Company values of Safety First, Integrity Always, Customer Focused, People Imperative, Results Driven and Innovation Essential.We embrace our global teams and resources.
We are an all-hands-on deck organisation where no task is too small or goal too big if we are working together.
In return for your hard work and dedication, you will have:the support of a knowledgeable and enthusiastic teamaccess to our EAP service to support your wellbeingongoing training & developmentthe opportunity to grow within our companyrecognition for your hard workYou'll be part of a workplace where you feel like you belong.
If you think you've got what it takes, we'd love to hear from you.
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