Duty Manager

vor 4 Wochen

Sydney, Österreich Veriu Vollzeit

We are Veriu Group (pronounced 'Very You')Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we're well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.Now is the perfect time for like-minded people to join our expansion journey. If you're looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you've found us and we can't wait to hear from youExcited to be part of something big? Veriu Macquarie Park, our flagship 184-key apartment hotel, is opening soon, and we're looking for a Super Host (Duty Manager) to lead the charge in creating unforgettable guest experiences. This is your chance to be at the heart of the action from day one, shaping our Front Office team and setting the standard for what exceptional service looks like.As a Super Host, you'll build a dynamic, cohesive team by training and managing our Local Hosts, ensuring that every guest interaction is seamless. You'll anticipate needs, solve problems before they even arise, and go above and beyond to make sure guests leave with nothing but great memories. Your leadership will be key in crafting a front office culture that thrives on building genuine relationships and earning guest loyalty.This is more than just a role—it's an opportunity to bring your passion and expertise to the table, help launch a landmark property, and grow with a brand that's all about creating extraordinary guest journeys. If you're ready to take the next step in your career and lead with energy and purpose, we want to hear from youResponsibilitiesReporting to the Hotel General Manager, you'll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you'll strive to:Oversee the front office including complaint escalation and problem-solving, team management and training, rostering & timesheet approvals.Ensure the front office provides a high level of guest services to guests at check-in, check-out, and during their stay.Create new ways to leave guests with a lasting memorable experience.Use your inquisitive nature to identify new sales leads, encouraging the team to do the same.Manage emergency situations in a safe and professional manner.Build strong and authentic relationships with your teammates and our guests.Provide assistance in managing events/functions of the hotel.Provide support and assistance to the General Manager in higher-level hotel management and admin tasks, in order to prepare yourself for a future Hotel Manager role.You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:National career growth opportunities.Accelerated development in a variety of hotel management or corporate areas.The chance to join our Fast-Track Hotel Management Development program.Genuine flexibility and job security.High performing culture that values relationships & individuality, where our leadership know you by name.Generous referral bonuses when you refer your friends to work with us (up to $1000).Discounts on accommodation across our network.Discounts on private health insurance.Access to our Employee Assistance Program.Desired Skills and ExperienceAbout YouWe work in a fast-paced environment where no day is the same, so we're looking for people who are adaptable, enjoy variety and operate with an ownership mindset.The successful person must have:Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights).First Aid Certificate (or be able to obtain before starting).Responsible Service of Alcohol Certificate (or be able to obtain before starting).Flexibility to work a variety of shifts throughout the week, including public holidays on rotation with other team members (although no overnight shifts required).Demonstrated experience leading a team with kindness in order to achieve outcomes.Demonstrated ability to problem solve and manage escalated complaints with appropriate resolutions.High standards of attention to detail and communication skills (written & verbal).Strong experience in a customer service role.
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