Duty Manager
vor 1 Tag
Job Description - Duty Manager (HOT0AOP2)
Job Number:HOT0AOP2
Work LocationsHilton Sydney 488 George Street Sydney 2000
Job Purpose As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations. As part of a Duty Manager team, you will enjoy flexible rotating rosters and a fast paced environment where no two days are the same
What will I be doing? As a Duty Manager in the Front Office Department, you are responsible for managing the daily guest experience throughout the Hotel. This involves direct supervision and leadership of Front Office front-line team members to achieve hotel KPIs, assisting where required, handling guest complaints, guest relations, and responding to emergencies, as well as performing other tasks associated with the operation.
Your service philosophy will be to fill the earth with the light and warmth of hospitality by bringing Hilton's values to life in your everyday actions including:
Supervise day-to-day operations ensuring standards are adhered to and maintained.Maintain good relationships with VIPs, loyalty guests, leisure and corporate guests, Hotel suppliers, external service providers and other Hotel departments that reflect our Company values and add value to the guest experience.Create 5-star guest experiences as measured by guest feedback.Review daily reports to ensure system is being maintained as per company policies and procedures.Be responsible as a point of contact for VIP and long stay guests, ensuring they feel comfortable and remain available to provide assistance throughout the guest stay, as required.Ensure the entire reception team work with a sales focused attitude and are aware of sales opportunities within the hotel which will assist with the maximisation of revenue.Ensure all relocations are handled in a diplomatic and professional way.Actively promote the services and facilities of Hilton to all customers and guests and cross sell the other Hiltons within the Australasian family of brands where appropriate.Authorise all rebates made on guest accounts and closely monitor such occurrences, apply internal controls in case of insufficient back up to mitigate any risk of fraud.Manage rostering levels to support business demands, in line with revenue and payroll targets.Fully understand and be able to check out all guests, groups and tours from the hotel in an efficient and timely manner, ensuring correct cashiering procedures are followed and all charges are posted appropriately.Actively develop team members' skills and performance through coaching and training.Ensure communication between reception and all other areas of the hotel is professional, efficient and thorough.What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous supervisory experience within the hotel/leisure/retail sectorCalm, efficient and the ability to work well under pressureExcellent leadership skills and exceptional communication skillsA passion for delivering exceptional levels of guest serviceIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous role as a senior supervisor or Duty Manager in a similar quality hotelA degree or diploma in Hotel Management or equivalentAn in-depth knowledge of the hotel, leisure or service sectorWhat will it be like to join the Hilton Sydney team? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce that represents many different cultures, backgrounds and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award winning Great Place to Work culture means:
A monthly dry cleaning allowance for your business wardrobeFree team member meals served fresh daily100 discounted travel nights per year for you, your friends or family to enjoy at any of our 8000+ hotels located in 122 countries and territories around the worldFood & Beverage discounts so you don't just stay when you travel but also enjoy dining experiencesFlexibility so you can Thrive and make space for what matters mostWorking alongside an experienced and dynamic leadership team in our hallmark property, this role provides an exceptional opportunity for growth and Hilton career progressionScheduleFull-time
Brand : Hilton Hotels & Resorts
JobGuest Services, Operations, and Front Office
#J-18808-Ljbffr
-
Warehouse Storeperson
vor 1 Woche
Sydney, Österreich Lotte Duty Free VollzeitLocation:SYD Warehouse Posted on:05 November 2024 ABOUT LOTTE DUTY FREE Lotte Duty Free is one of the world's leading retailers that operate across 21 locations in 7 countries and 13 airports.Strategically positioned amongst the most coveted destinations (including Australia, New Zealand, Japan, South Korea, Singapore, Vietnam and USA), we showcase a world...
-
Duty Manager
vor 1 Monat
Sydney, Österreich Cke Restaurants VollzeitWHO WE ARE?Scape's vision is to be the Earth's best living company. We are a leading provider of student accommodation in Australia, currently providing a home to 17,000 students and growing. We don't simply provide a bed and roof; we also offer a unique experience and a safe environment to help students make the most of their studies.THE ROLEThe Duty...
-
Duty Manager
vor 2 Monaten
Sydney, Österreich Cke Restaurants VollzeitWHO WE ARE? Scape's vision is to be the Earth's best living company. We are a leading provider of student accommodation in Australia, currently providing a home to 17,000 students and growing. We don't simply provide a bed and roof; we also offer a unique experience and a safe environment to help students make the most of their studies.THE ROLE The Duty...
-
Duty Manager
vor 4 Wochen
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Title: Duty Manager (HOT0AOP2)Work LocationsHilton Sydney488 George StreetSydney 2000Job Purpose As a Hilton Sydney Duty Manager, you will be responsible for overseeing front office shift operations in our iconic 587-room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints,...
-
Duty Manager
vor 1 Monat
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Title: Duty Manager (HOT0AOP2)Work LocationsHilton Sydney488 George StreetSydney 2000Job PurposeAs a Hilton Sydney Duty Manager, you will be responsible for overseeing front office shift operations in our iconic 587-room hotel. This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints,...
-
Duty Manager
vor 1 Tag
Sydney, Österreich Hilton Worldwide, Inc. VollzeitJob Description - Duty Manager (HOT0AOP2)Job Number:HOT0AOP2Work LocationsHilton Sydney 488 George Street Sydney 2000Job PurposeAs a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel. This involves supervision and leadership of front office team members, assisting where required,...
-
Duty Manager
vor 2 Monaten
Sydney, Österreich Hilton VollzeitJob Purpose As a Hilton Sydney Duty Manager you will be responsible for overseeing front office shift operations in our iconic 587 room hotel.This involves supervision and leadership of front office team members, assisting where required, dealing with guest complaints, relations, and responding to emergency situations.As part of a Duty Manager team, you will...
-
Hotel Duty Manager
vor 4 Wochen
Sydney, Österreich Rydges Hotels Limited VollzeitAre you a passionate hotelier looking for your next opportunity?We are seeking a superstar Duty Manager to join our small, close-knit team. This role is the perfect opportunity for Front Office Team Leaders & Supervisors who are looking to take the next step in their career. Or an energetic, outgoing Duty Manager who's looking for a highly customer...
-
Hotel Duty Manager
vor 4 Wochen
Sydney, Österreich Rydges Hotels Limited VollzeitAre you a passionate hotelier looking for your next opportunity? We are seeking a superstar Duty Manager to join our small, close-knit team.This role is the perfect opportunity for Front Office Team Leaders & Supervisors who are looking to take the next step in their career.Or an energetic, outgoing Duty Manager who's looking for a highly customer...
-
Hotel Duty Manager
vor 4 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitAre you a passionate hotelier looking for your next opportunity?We are seeking a superstar Duty Manager to join our small, close-knit team.This role is the perfect opportunity for Front Office Team Leaders & Supervisors who are looking to take the next step in their career.Or an energetic, outgoing Duty Manager who's looking for a highly customer...
-
Duty Manager
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitBETTER BEGINS HERECrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.We value passion, creativity, and an appetite for change - for the better.Here, you'll be part of the team, empowered to explore more, experience more and supported...
-
Duty Manager
vor 1 Monat
Sydney, Österreich Belgravia Leisure VollzeitCasual position with growth into Part time hoursGreat career paths and development with an entrepreneurial organisationEnjoy a great work / life balance with mornings, evenings and weekend shiftsThis is a great opportunity for qualified, friendly and skilled Aquatic Duty Manager to join the team!The RoleWe are currently looking for enthusiastic, reliable and...
-
Duty Technical Manager
vor 1 Woche
Sydney, Österreich Australian Chamber Orchestra - ?? VollzeitWe're looking for casual Front of House Duty Managers to work at our venue, ACO On The Pier in Sydney's Walsh Bay Arts Precinct.The ACO is one of Australia's most dynamic and highly regarded performing arts organisations. We are looking for Front of House Duty Managers for our home at Pier 2/3, to join our team:• Casual role• New, purpose-built venue•...
-
Sydney, Österreich Tideri Jobbörse VollzeitOperations and Assistant Manager and Duty Manager | Pubs Operations and Assistant Manager and Duty Manager | PubsLocation:Work Type: Full time Salary: $70, - $85, Annually Multiple Roles with Top Hospitality Group located in Western and Southwest Subs Locations Throughout the City - Find a New Role closer to Home Competitive Salary and Conditions on...
-
Sydney, Österreich Tideri Jobbörse VollzeitOperations and Assistant Manager and Duty Manager | Pubs Operations and Assistant Manager and Duty Manager | Pubs Location: Work Type: Full time Salary: $70, - $85, Annually Multiple Roles with Top Hospitality Group located in Western and Southwest Subs Locations Throughout the City - Find a New Role closer to Home Competitive Salary and Conditions on...
-
Bar & Cafe Duty Manager
Vor 6 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitWe are on the hunt for a Bar / Cafe Duty Manager to join our team and be a part of our team.We are looking for a reliable, highly organised person to help with our Cafe / Wine Bar & Functions here at 78.All roles include a mix of day, night, and weekend work.Role Responsibilities: Provide positive leadership Staff management Knowledge of current food & drink...
-
Duty Technical Manager
vor 1 Woche
Sydney, Österreich Australian Chamber Orchestra VollzeitWe're looking for casual Front of House Duty Managers to work at our venue, ACO On The Pier in Sydney's Walsh Bay Arts Precinct.The ACO is one of Australia's most dynamic and highly regarded performing arts organisations.We are looking for Front of House Duty Managers for our home at Pier 2/3, to join our team:• Casual role• New, purpose-built venue•...
-
Duty Technical Manager
vor 1 Woche
Sydney, Österreich Australian Chamber Orchestra - ?? VollzeitWe're looking for casual Front of House Duty Managers to work at our venue, ACO On The Pier in Sydney's Walsh Bay Arts Precinct.The ACO is one of Australia's most dynamic and highly regarded performing arts organisations. We are looking for Front of House Duty Managers for our home at Pier 2/3, to join our team:• Casual role • New, purpose-built venue...
-
Hotel Duty Manager
vor 2 Wochen
Sydney, Österreich Rydges Hotels Limited VollzeitAdd expected salary to your profile for insightsAbout the BusinessLocated in Sydney's Central Business District, Rydges Darling Square offers a restaurant, fitness center, indoor pool & sauna and 98 extra-large, newly refurbished apartment style suites each with a kitchenette.Rydges is part of EVT, a proudly Australian-owned company with over 100 years'...
-
Hotel Duty Manager
vor 2 Wochen
Sydney, Österreich Rydges Hotels Limited VollzeitAdd expected salary to your profile for insightsAbout the BusinessLocated in Sydney's Central Business District, Rydges Darling Square offers a restaurant, fitness center, indoor pool & sauna and 98 extra-large, newly refurbished apartment style suites each with a kitchenette.Rydges is part of EVT, a proudly Australian-owned company with over 100 years'...
