Duty Manager
Vor 3 Tagen
Duty Manager positions available.
Qualifications in Hospitality Management or equivalent.
A strong understanding of functions.
Our client is seeking Duty Managers to take on permanent full-time roles at their hotels based in Newcastle & Tuncurry, NSW.
As a Duty Manager, you will be responsible for ensuring that day-to-day hotel/venue operations run efficiently, from staffing to customer/guest service, including, but not limited to: Team management directing and overseeing front and back of house, staff/rosters, ensuring the maintenance of inventories of stock/supplies, stocktaking and re-stocking across all sections of the business, security, accommodation, F&B, functions (conference/banquet), gaming, cellaring, etc.Organising and allocating shifts appropriately for employees ensuring a positive work environment is maintained.Promoting the hotel/restaurant name and brand in the local community through word-of-mouth and restaurant events.Maintaining operational costs and expenses & liaising with the owners, head-chef and other stakeholders.Regularly reviewing product quality and standards.Assisting in training staff and ensuring that company policies, procedures and values are met by all employees.Ensuring compliance with sanitation and safety regulations.Ensuring health and safety standards are being adhered to across all sections of the venue and enforcing/educating staff where required.
Ensuring compliant work practices whether it be under OH&S, Liquor Licensing, etc.Reporting and documentation maintaining accurate records of operations, incidents, and performance metrics.Appraising employee performance and providing constructive feedback where necessary to improve workplace productivity.Engaging with customers regarding concerns, complaints and other queries in a professional manner.Resolving conflicts (whether involving customers, guests and/or staff).To be successful in this role, you will need: Industry-specific certifications such as Leadership and Management Training.A minimum of three years of prior experience in customer service, operations, team management, or duty management within a similar field.A strong understanding of food & beverage, functions, hotel and venue operations including directing/overseeing front of house, security, accommodation, conference/banquet activities, gaming, etc.A Cert IV in hospitality or relevant qualifications in management skills (qualifications in hospitality management, marketing, or events management will be highly regarded).A strong focus on effective and efficient customer service.Punctuality, strong leadership, and organisational skills.The ability and willingness to work effectively as a team to achieve goals.Access to reliable transport.Please APPLY if you have an interest and believe that you have the relevant qualifications and experience to take on this position.
Salary range from $70k - $80K + Super depending on experience.
Please apply through the site or email ****** to forward your CV or any enquiries you have about the role.
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