Senior Customer Service Representative
vor 1 Monat
Senior Customer Service Representative - Retail Banking 3 IC 161837 Distribution and Marketing (Branches, Contact Centre, Mobile Lending etc) Goulburn Development opportunity for an aspiring future manager Assist in management of daily operations (Branch 3 IC) Supportive culture with career pathways available Highly reputable and trusted bank; Full time We are recruiting for an enthusiastic and proactive full-time Senior Customer Service Representative who will assist the second in charge and the Branch Manager in the day-to-day operations of our Goulburn branch.
This is a great opportunity for a banking or retail professional looking to take the next step in their career.
The Role Having conversations with customers face to face, via online channels and over the phone and helping them with their banking and insurance needs Exploring new opportunities to find the right financial solutions that may improve their position Assist in the management of the day-to-day operations and compliance requirements of the branch Supporting staff development and coaching Contributing to product and service initiatives/activities for the team and region Accept personal loan applications Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures, and carrying out administrative duties.
The Person A genuine passion for providing great service and creating positive customer experiences Previous supervisory/team leader experience in retail, customer service or banking environment with a collaborative and enthusiastic leadership approach Some knowledge of, or experience in consumer lending (not essential if you have the desire to learn) Drive and commitment to achieve both personal and team targets Experience working in a retail/customer service environment with a proven sales track record An aptitude for technology and proficient in MS Office programs/apps Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment.
About IMB IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking.
Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we've been doing so for over 144 years.
An award-winning and growing organisation, we've donated more than $12 million through our Community Foundation to over 900 projects in the communities in which we live.
IMB benefits include: Great training and onboarding Genuine career pathways and opportunity to accelerate your skills and experience A supportive culture that actively promotes diversity and inclusion and the wellbeing of our employees Designated wellbeing days Friendly and professional team environment Product concessions Purchased leave options.
APPLY NOW by following the prompts.
Applications close October 20, 2024.
For further information please reach out to Zoe Peel, Branch Manager - Please note, email applications are unable to be accepted.
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