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Avs Sr. Team Leader, Consumables
vor 2 Monaten
Amazon is looking for a Brand Specialist Manager to manage Amazon Vendor Services (AVS) in the JP Consumables Division.
AVS is a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g.
selection, availability, operational efficiency, catalog quality, and marketing).
The service is delivered primarily through Brand Specialists assigned to specific vendors.
Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability, and vendor satisfaction.
As Brand Specialist Manager for Amazon Vendor Services, you will be responsible for delivering impact to a large group of strategic vendors, both directly and through a team of Brand Specialists reporting to you.
You are accountable for the operation to deliver the service to the vendors as well as defining and improving the service, operation process, and the team capability through building a mechanism.
You will play a key role in effectively raising vendor satisfaction and working closely with internal stakeholders such as Vendor Managers, Category Leaders, and the AVS team.
You will also communicate directly with the vendors.
The right candidate will possess a strong customer experience, analytical skillset, and strong commercial/financial backbone in certain areas.
Responsibilities:Manage the relationship and annual strategy plans for a set of AVS vendors across all key Retail metrics and agreed service performance.Have complete accountability of the service levels across 6+ Brand Specialists to ensure service delivery as per committed agreed service with vendors.Coach, upskill, and lead a team of Brand Specialists who manage the day-to-day service deliverables and execution of the vendor business strategy.Own vendor escalations, ensure appropriate resolution, and contribute to business reviews.Conduct deep dive analysis on issues affecting vendor business performance and provide the Voice of the vendor as an input into service menu process improvement.Implement account management best practices and SOPs into the business development framework.Have clear visibility of AVS pipeline and vendors at risk of churning.Gather 360 feedback from vendors on pain points and opportunities for Amazon to close. Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
BASIC QUALIFICATIONS3+ years of team management experience5+ years of account management, project or program management, or buying experienceBachelor's degreeExperience with vendor negotiations, pricing and promotion, or inventory managementExperience driving internal cross-team collaborationExperience at a senior level in the fashion industry ideally in an e-commerce, retail, key account management, or consulting role PREFERRED QUALIFICATIONSExperience using data to influence business decisionsExperience driving direction and alignment with cross-functional teams Posted: September 12, 2024
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