Service Escalation Expert
Vor 7 Tagen
Company Description
Join the team redefining how the world experiences design. Thanks for stopping by.
We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place.
Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.
Job Description What you'd be doing in this role As Canva scales, change continues to be part of our DNA.
This will give you the flavor of the type of things you'll be working on when you start, but this will likely evolve.
About the Team User Voice aims to serve as the link between Canva and its users.
Our main goal is to assist and educate our customers by delivering quick, precise, localized, and empowering solutions to any challenges they face while using Canva.
Our dedicated Multilingual Team is committed to ensuring that our non-English speaking customers enjoy the same high standard of service as all other users.
About the Role As a Service Escalation Expert, we provide exceptional support for users with complex issues, bridging frontline support and other teams.
This role enhances user satisfaction and retention through empathy and proactive problem-solving.
Collaborating with a diverse team, this role offers insights to improve support processes and user experience, helping us empower the world to design and publish freely.
What you'll do (responsibilities) You possess a wealth of experience that highlights your expertise.You have a remarkable ability to master various processes and manage a diverse range of tasks.Drawing on your previous experiences, you approach unique challenges with creative solutions.Your greatest strength lies in enhancing your team's quality, efficiency, and overall performance.You are the driving force behind innovative changes that enhance operations and promote more efficient workflows.What we're looking for You have a real knack for tools and processes, turning your knowledge into smart, data-driven solutions.You ensure team goals align with the organization's bigger picture, improving user experience.You encourage open conversations, appreciate individual differences, and push for good information sharing.You focus on personal growth, help others develop, and provide helpful feedback.Fluent in Spanish and English, both verbal and written.Canva is currently one of Australia's hottest technology startups and has been ranked #1 Australian Workplace in Technology by JobAdvisor for the second year in a row.
We mean it when we say we want to create a workplace that you love coming to.
Our culture is unlike anywhere else and our offices are designed with workspaces for every mood, to help you do great work.
At Canva, you can be part of a company that is growing rapidly, building a product that users really love.
We have two in-house chefs that whip up amazing breakfasts and lunches for the whole team.
Being a force for good One of our core values at Canva, "Being a force for good," means we are actively working towards a world that isn't just good for a small few, but one that's good for everyone.
We believe that bringing together the diversity of thoughts, perspectives, and expression is key for building the best product for our diverse community.
What's in it for you? Achieving our crazy big goals motivates us to work hard, but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva, too.
We also offer a stack of benefits to set you up for success in and outside of work.
Here's a taste of what's on offer : Equity packages - we want our success to be yours too.Inclusive parental leave policy that supports all parents & carers.An annual Vibe & Thrive allowance to support your wellbeing and social connection.Flexible leave options that empower you to take time to recharge.Check out lifeatcanva.com for more info.
Other stuff to know We make hiring decisions based on your experience, skills, and passion.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva, so even if you don't feel like your skills quite match what's listed above, we still want to hear from you
Please note that interviews are conducted virtually.
#J-18808-Ljbffr
-
Service Escalation Expert
vor 2 Monaten
Melbourne, Österreich Buscojobs VollzeitWhat you'd be doing in this role As Canva scales, change continues to be part of our DNA.But we like to think that's all part of the fun.This will give you the flavor of the type of things you'll be working on when you start, but this will likely evolve.About the Team User Voice aims to serve as the link between Canva and its users.Our main goal is to assist...
-
Melbourne, Österreich Bupaoptical VollzeitA full time, permanent opportunity has become available in our ADF Health Services Contract (ADFHS) Clinical Governance Team.This is a hybrid role and can be based from our Melbourne, Sydney or Brisbane office locations when not working from home.As Manager Clinical Credentialing & Service Escalations, you will be responsible for all aspects of the ADFHS...
-
Melbourne, Österreich Bupaoptical VollzeitA full time, permanent opportunity has become available in our ADF Health Services Contract (ADFHS) Clinical Governance Team. This is a hybrid role and can be based from our Melbourne, Sydney or Brisbane office locations when not working from home.As Manager Clinical Credentialing & Service Escalations, you will be responsible for all aspects of the ADFHS...
-
Melbourne, Österreich Bupa VollzeitA full-time, permanent opportunity has become available in our ADF Health Services Contract (ADFHS) Clinical Governance Team. This is a hybrid role and can be based from our Melbourne, Sydney or Brisbane office locations when not working from home.As Manager Clinical Credentialing & Service Escalations, you will be responsible for all aspects of the ADFHS...
-
Melbourne, Österreich Bupa VollzeitA full-time, permanent opportunity has become available in our ADF Health Services Contract (ADFHS) Clinical Governance Team.This is a hybrid role and can be based from our Melbourne, Sydney or Brisbane office locations when not working from home.As Manager Clinical Credentialing & Service Escalations, you will be responsible for all aspects of the ADFHS...
-
Technical Support Escalations Lead
vor 2 Monaten
Melbourne, Österreich Motorola Solutions VollzeitTechnical Support Escalations Lead Apply Locations: NSW Offsite, Australia Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: R50591 Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.Because people...
-
Escalation Engineer, Australia
vor 3 Monaten
Melbourne, Österreich Check Point Software Technologies Ltd. VollzeitTechnical Services | Full Time | Job Id: 21422 Experienced Why Join Us?As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative and innovative people.At Check Point, our employees are redefining the security landscape by meeting our customers' real-time...
-
melbourne, Österreich Tideri Jobbörse VollzeitA full time, permanent opportunity has become available in our ADF Health Services Contract (ADFHS) Clinical Governance Team. This is a hybrid role and can be based from our Melbourne, Sydney or Brisbane office locations when not working from home. As Manager Clinical Credentialing & Service Escalations, you will be responsible for all aspects of the ADFHS...
-
Product Expert
vor 1 Monat
Melbourne, Österreich Tomra Collection Pty Ltd VollzeitAbout the role:The objective of this position is to be the local technical expert and follow up on TOMRA's reverse vending products.You will be required to interface with our partners, customers, Technicians, and system users.This role will act as the conduit between TOMRA Collection Australia (TCA) and TOMRA's global head office in Norway.What you'll be...
-
Service Engineer
vor 3 Monaten
Melbourne, Österreich Clenergy (Xiamen) Technology Co., Ltd. VollzeitOur partners count on us before, during and after the installation.Ready to Power a Greener Future?Join Clenergy! At Clenergy, we lead innovation in the renewable energy industry with over 17 years of excellence in Australia.As market leaders with a global presence and multi-awarded as Australia's Top Mounting Manufacturers for 2023 and 2024, we shape the...
-
Service Engineer
vor 3 Monaten
Melbourne, Österreich Clenergy VollzeitOur partners count on us before, during and after the installation.Ready to Power a Greener Future? Join Clenergy!At Clenergy, we lead innovation in the renewable energy industry with over 17 years of excellence in Australia. As market leaders with a global presence and multi-awarded as Australia's Top Mounting Manufacturers for 2023 and 2024, we shape the...
-
Technical Services Engineer
vor 3 Monaten
Melbourne, Österreich 3R Truck Service VollzeitThe worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027.This represents a 14% compound annual growth rate).At MongoDB we are...
-
State Service Delivery Manager
vor 2 Monaten
Melbourne, Österreich Internetwork Expert VollzeitKonica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We offer workplace flexibility, support diversity and promote events and activities to support...
-
Field Service Engineer
vor 3 Monaten
Melbourne, Österreich Internetwork Expert VollzeitKonica Minolta is innovative, robust and continually evolving.From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster.Our people make this possible.We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading...
-
Customer Experience Expert
vor 1 Monat
Melbourne, Österreich Dyson Gmbh VollzeitCustomer Experience ExpertSummarySalary: CompetitiveTeam: Customer Service and Inside SalesLocation: Australia - Sydney Parramatta Contact CentreAbout UsDyson is a global technology company on a mission to improve people's lives: whether that be by making the air they breathe safe and clean, or connecting them to high performing machines which keep their...
-
Quinn Allan | It Service Delivery Manager | Melbourne
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitManagement (Information & Communication Technology) Full time About the CompanyWith an established national footprint, this truly successful and dynamic professional services firm services the needs of Australian companies, Australian subsidiaries of global corporates and numerous government departments.The firm has achieved a prominent position in their...
-
Service Delivery Manager
vor 3 Wochen
Melbourne, Österreich Capgemini VollzeitExplore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.Become part of a diverse...
-
Fund Operations
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitDo you have a passion for delivering a positive client experience?We are seeking a highly motivated individual who will play a crucial part in supporting the firm's Securities Services business where you will work on key projects with high profile clients.As a dynamic and driven professional, you will play a pivotal role in the Fund Services team where you...
-
Capgemini | Service Delivery Manager
Vor 6 Tagen
Melbourne, Österreich Buscojobs VollzeitExplore our latest thought leadership, ideas, and insights on the issues that are shaping the future of business and society.Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Discover our portfolio – constantly evolving to keep pace with the ever-changing needs of our clients.Become part of a diverse...
-
F&B Service Expert
Vor 2 Tagen
Melbourne, Österreich Marriott International VollzeitPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill.Instead, we want to build an experience that is memorable and unique – with food and drinks on the side.Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their...
