Service Operations Manager
vor 2 Wochen
Management (Community Services & Development) Full time Do you thrive in fast-paced environments, leading high-performing teams and empowering your people to achieve their goals, whilst fostering a collaborative and supportive culture?
Are you a passionate, innovative, commercially and strategic focused Manager looking for a meaningful and rewarding career move?
We are seeking someone for a permanent full-time Service Operations Manager role who has business acumen and proven leadership skills.
This could be the role you have been waiting for
The Service Operations Manager will lead our Service Operations strategy, oversee all aspects of the delivery of donated items to our charity partners and key Service Operations initiatives and empower the team to succeed.
Share the Dignity is passionate about our work helping women, girls, and those who have a period, who are in need and eliminating period poverty in Australia.
As a relatively young charity (9 years old), there are still so many ways to grow and improve what we do – and we are looking for people who would relish the challenge of being a part of this phase.
This role works closely with our Founder and Managing Director, who is the visionary of the charity, setting strategic priorities and goals for the team and devising operating plans.
The synergy of this relationship is an integral part of this role.
This role also works closely with our other Managers on key projects, operational strategies, and methodologies.
Our Service Operations team are a small but mighty team of five who excel at what they do and we are looking for a Service Operations Manager who can nurture and mentor our team members to continue to flourish and grow.
This role will oversee all aspects of key Service Operations initiatives including but not limited to: Dignity Drives, Transport and Logistics, It's in the Bag Campaign, Sponsor a Bag, Indigenous Menstrual Health and Education programs, and Gifts In Kind.
This role will be fast-paced, exciting, and rewarding
You will be someone who is goal-oriented, has a great eye for detail, agile with the ability to pivot where required.
You will be excited about new opportunities and projects, and capable of effectively and successfully managing projects with many elements and stakeholders.
Manage and lead the Service Operations teamSet project KPIs and objectives and provide leadership across the operational areas of the businessManage all key programs and initiatives to budget, on time and in line with project plansOversee the delivery of operational strategiesDevelop, build and maintain high-value relationships and ensure that deliverables are metOversee volunteer relationships and communications regarding initiativesIdentify and evaluate opportunities and trends to grow the charity's service deliveryMonitor, evaluate and report on programs and give recommendationsDevelop and monitor effective tracking and reporting toolsEnsure all IT systems and Programs are implemented and managed effectively such as CRM, WebsitesContribute to strategic planning and budget settingIdentify, develop and implement efficiencies and improvementsYou are someone who is happy to either step back and provide advice and direction where needed, but also someone who doesn't mind jumping on the tools from time to time and/or take the lead on team projects.
As this is a very hands-on role, you will be someone who promotes a safe work environment whilst being comfortable with light physical work.
You will have great organisational and communication skills and the ability to drill down into the detail whilst also having a big-picture view.
Your ability to communicate effectively with all stakeholders will be key to your success.
To be a successful candidate you will have: Strong experience in a leadership role with project management experience or degree qualification in Business (or related discipline)Demonstrated experience in project management and key stakeholder managementExperience in leading, empowering and developing high-performance teamsExperience in the not-for-profit sector and working with volunteers is highly desirableStrong presentation skills with excellent verbal and written communication skillsAdvanced Microsoft Office skills (Word, Outlook, Excel)Solutions-focused with an adaptable and flexible approach to workApproachable, engaging, and down-to-earth with the ability to inspire confidence and capable of stewarding changeLocation: Brisbane, Northern Suburbs – Virginia.
If this role sounds like you, please send a cover letter detailing your experience pertaining to the duties and skills listed here, together with an up-to-date resume to our People and Culture team, by clicking 'Apply Now'.
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