Redcape Hotel Group | Functions Supervisor | Shamrock Hotel Mackay | Mackay
vor 1 Monat
Functions Supervisor | Shamrock Hotel Mackay Redcape Hotel Group is seeking an enthusiastic and customer-focused Functions Supervisor to join our leadership team at Shamrock Hotel & Motel Mackay.
You will have the support and training from an existing highly successful function team.
Responsible for delivering an exceptional customer experience while managing a variety of function spaces and teams across the whole hotel.
The Person
Hands-on with a positive, supportive and ambitious attitude with experience in F&B, sales and developing a team of hospitality professionals (although previous supervisory experience is preferred it is not a mandatory requirement).
Self-motivated with an ability to identify and deliver on growth opportunities.
You know how to create a real buzz around the delivery of functions to get your team charging.
Passionate about functions, events and delivering the highest levels of customer satisfaction & engagement and develop effective relationships with individuals at all levels.
Great attention to detail with an excellent ability to multi-task and prioritise.
Excellent communication skills with a flair for building and sustaining meaningful relationships with internal and external stakeholders.
Highly collaborative, team oriented and supportive of peers and other functional areas when achieving business outcomes.
Key Duties & Responsibilities
Assist with driving function sales with a sound knowledge of the venue to ensure monthly function targets are met.
Deliver a personalised approach to all functions through a high level of engagement with the customer and guests during the function.
Ensure all functions are planned, delivered & executed in a way that provides excellent customer experience.
Developing leadership & employee capability, and fostering a high-performance culture through continuous improvement, innovation and training programs.
Co-ordinate and/or supervise the set-up, service delivery and breakdown of functions to ensure the highest standards.
Presenting solutions and continuous improvement initiatives through strong customer communication and liaison with management and the wider community.
Review customer feedback and collaborate to continually improve the customer experience.
This role requires physicality as some moving of function furniture is required.
Previous experience with iVvy or similar functions related software would be a bonus but is not a mandatory requirement.
General computer proficiency & literacy.
Enjoy the benefits of the Redcape Hotel Group
With a diverse portfolio of 25+ hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia's hospitality industry.
Extensive training opportunities for professional development and career progression.
Staff benefits which include, but are not limited to 40% off on-premise Food & Beverage and 10% off bottleshop (across all Redcape Venues).
An opportunity to engage and give back to the community through our Publinc Communities platform.
Clearly defined career progression pathway.
Apply now to join a like-minded team who take pride in creating exceptional customer experiences plus strategic opportunities for you to grow and excel in a values driven environment.
Your application will include the following questions:
How many years' experience do you have as a Functions Supervisor?
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have in event management?
How much notice are you required to give your current employer?
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