Burberry | Store Manager
Vor 7 Tagen
Store Manager
Department: RETAIL OFFLINE
City: Sydney
Location: AU
INTRODUCTION JOB PURPOSE To provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it.
To own the employee experience, driving employee satisfaction and elevating team behaviours.
To own the customer experience, driving customer satisfaction and increasing brand loyalty.
To drive performance and growth, through excellent operational and commercial execution.
RESPONSIBILITIES Establish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team.
Be on the shop floor, leading as a brand ambassador and role modelling Burberry behaviours.
Monitor, coach and provide feedback to the store team to deliver excellent customer experience.
Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store.
Drive the use of digital assets to enhance the customer experience.
Retain and develop talent, leading, inspiring and managing a high performing, positive store team.
Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning.
Establish a learning culture and maintain a strong connection of the store team to the Brand.
Advocate product knowledge and drive the same standard across the store team.
Maintain a strong understanding of product sales performance and optimise sales of the available inventory.
Build and cultivate long term customer relationships and lead the team to do the same.
Drive store performance and productivity while maintaining a commercial mindset and identifying opportunities to enhance performance.
Ensure compliance with all corporate standards, policies and initiatives.
Maintain a written Health and Safety plan for emergency evacuations, practiced annually and recorded.
PERSONAL PROFILE Demonstrated alignment with the Burberry Store Management behaviours:
Service Focused Leading to Inspire Commercially Aware Developing Talent Driving Excellence A passion for and interest in fashion, and a luxury ethos.
A digital awareness and interest, with an ability to navigate social media and e-commerce sites.
Awareness of local employment and retail legislation.
Flexible to work as required to meet store needs.
Experience in a luxury brand or in a luxury service and selling environment.
Retail Management experience appropriate to the role, assessed based on the size and complexity of previous roles.
MEASURES OF SUCCESS Performance against the Burberry Store Management behaviours.
Burberry Experience & Data Capture scores.
FOOTER Burberry is an Equal Opportunities Employer and treats all applications equally, recruiting purely on the basis of skills and experience.
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