Franchise Operations Specialist

Vor 7 Tagen

Sydney, Österreich Pandora Vollzeit

About PandoraAs the largest jewellery company in the world, we give a voice to millions of people's loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.Launching in Australia in 2004, Pandora Australia New Zealand (ANZ) has since become the fourth largest market for the Danish jewellery house with 146 stores across the ANZ network, 130 employees in corporate and over 800 employees in retail.We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.Our peopleOur global workforce is made up of over 33,000 passionate people who, in 2023, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.As we continue to grow, we also continue to invest in our talent. We're looking for people who share our values and can help us bring our ambitions to life.Why work with us?Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none.Our generous benefits package includes:North Sydney Office - hybrid working model60% off staff discountTeam 'diamond days' to connect outside of the officeGrowth opportunities and career planningSubsidised comprehensive healthcare cover with BUPANovated leasingGenerous STIP bonusA day off on your birthday and birthday voucherComprehensive individual wellness supportMain Purpose of the role:Partner with the local leadership to manage Franchise Partner relationships and ensure that support systems are compliant, best-in-class, and aligned with Pandora's brand ambitions. This includes adhering to local legislative requirements and ensuring compliance with relevant codes of conduct for Franchisors.Key AccountabilitiesCoordinates the administration of the Franchise Partner document repository, managing policies, procedures, and process documents that support the Partner Retail Operations Model and Compliance Framework.Provide Legal and Leasing/SPDE teams with key timing and workflow information for partner contract activities.Supports the Director with communications to the Franchise network.Collaborates with Legal to ensure the Compliance Training program is effectively managed to address ongoing risks.Create minutes and document actions from the Compliance Committee meetings.Coordinate the Franchise Partner Health Check Program and Relationship Management with PKF.Coordinate the administration and minute-taking for the Franchise Feedback Forums.Partners cross functionally to ensure continued development of the Retail Management Guide.Coordinates the project workflow for the Forward Integration Process in collaboration with Finance, Legal, HR, and Retail Operations.Pivotal and professional qualifications:2+ years of equivalent combination of experience and education accepted.Computer Skills: Microsoft Suite (Excel, PowerPoint, Word), Business Intelligence, SharePoint, Microsoft Teams, Microsoft Outlook.Strong stakeholder engagement.Strong attention to detail & ability to perform under pressure.People oriented with the ability to build rapport & coach at all levels.Adaptable and flexible with the ability to handle complexity.Excellent organisational, interpersonal and communication skills.If you are looking for a new challenge and feel you have the relevant skills then don't miss out Please click apply to submit your application.Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.*
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