Service Designer
Vor 5 Tagen
VicRoads RLS, founded in August 2022 by a consortium of Aware Super, Australian Retirement Trust, Macquarie Asset Management, and the Victorian State Government, operates under a long-term concession deed issued by the State Government.
This strategic 40-year partnership is transforming VicRoads RLS into a more commercial, customer-centric, product-led, and digitally advanced organisation.
Our purpose to 'make services seamless and support safer networks for our communities' drives our commitment to ensuring our customers get what they need, when they need it.
Are you a strategic thinker passionate about creating seamless, customer-centred service experiences?
VicRoads is hiring a Service Designer to join our Experience and Design team, where you'll play a pivotal role in shaping how Victorians interact with our services.
This role offers an opportunity to combine hands-on design expertise with strategic facilitation, driving innovation and delivering impactful solutions that enhance customer and citizen experiences while aligning with organisational goals.
About the Opportunity Join VicRoads as we embark on a bold transformation to launch innovative services and products for the people of Victoria while enhancing our internal design capabilities.
If you're a design thinker with a track record of delivering exceptional, evidence-based service and digital experiences and fostering high-performing teams, we want to hear from you.
What You'll Do: Lead and Apply Service Design Methodologies: Define and execute comprehensive service design plans that align with organisational priorities and deliver measurable outcomes.
Utilise advanced techniques such as service blueprinting, journey mapping, and human-centred design to tackle complex challenges.Drive Customer-Centred Outcomes: Develop empathetic, end-to-end service solutions by deeply understanding customer behaviours, needs, and pain points.
Use qualitative and quantitative insights to create impactful service experiences that align with organisational goals.Align Services with Organisational Strategy: Ensure service initiatives are closely tied to organisational objectives, improving efficiency and delivering measurable outcomes.Facilitate Collaboration with Stakeholders: Work closely with customers, frontline staff, operations teams, policy makers, and leadership to co-create innovative service solutions.Deliver Measurable Service Outcomes: Focus on creating services that achieve tangible results by aligning design efforts with organisational metrics.Who You Are: Experienced Service Designer: With 4+ years of experience delivering service design solutions as part of multidisciplinary teams.Self-Directed and Accountable: You take ownership of tasks and outcomes, demonstrating initiative and a commitment to delivering high-quality results.Growth-Oriented: You embrace challenges as opportunities to learn and improve.Skilled Facilitator and Collaborator: Adept at leading workshops, co-design sessions, and engaging diverse stakeholders.Outcome-Focused and Strategic: You design services that achieve measurable results, enhancing customer satisfaction and operational efficiency.Exceptional Communicator: You articulate service strategies and decisions effectively to diverse audiences.Why VicRoads? At VicRoads, we empower our team members to drive their careers forward in an inclusive and innovative environment.
You'll be at the forefront of exciting service and product developments and have the opportunity to make a real impact
Ready to Apply? If you're driven, collaborative, and ready to take on the challenge, we'd love to hear from you
Apply now with your resume and portfolio, showcasing your service design expertise.
Please note: This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness. VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process.
#J-18808-Ljbffr
-
Director – System Service Design
Vor 5 Tagen
Melbourne, Österreich Dws Service Gmbh VollzeitAbout the roleAn unprecedented growth and the Kids First commitment to designing positive and powerful experiences for their employees and clients, has now opened up an exciting opportunity to bring a new skillset onto the Executive leadership team.The Director-Systems &Design will work strategically across the organisation, connecting with internal...
-
Service Designer
Vor 5 Tagen
Melbourne, Österreich Victorian Branch Inc. VollzeitCommunity Development (Community Services & Development)Contract/TempRSL Victoria - The Returned & Services League, Victorian Branch is the largest and oldest veteran charity in the state.We provide programs, services and initiatives to help improve the lives of veterans and their families, raise funds to support services through our appeals, lead...
-
Service Designer
Vor 5 Tagen
Melbourne, Österreich Victorian Branch Inc. VollzeitCommunity Development (Community Services & Development)Contract/TempRSL Victoria - The Returned & Services League, Victorian Branch is the largest and oldest veteran charity in the state.We provide programs, services and initiatives to help improve the lives of veterans and their families, raise funds to support services through our appeals, lead...
-
Melbourne, Österreich Buscojobs VollzeitDesign & UX Service Designer Professional Perth, AUPerthAUD 80,000 - 100,000IntroductionThomas J. Watson said it best: "Good design is good business." Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others.Designers at IBM work to create experiences that work together, work the same, and work for...
-
Senior Service Designer
vor 24 Stunden
Melbourne, Österreich Tideri Jobbörse VollzeitThe role of a senior service designer at bupa is to champion the customer and help build a customer led culture through the pragmatic application of human
-
Digital Service Design Specialist
Vor 5 Tagen
Melbourne, Österreich Buscojobs Vollzeit12 month contract opportunity for an ITSM Service Designer who would be interested in improving a range of different IT systems that support business processes.We are looking for Service Designers who have experience designing and delivering service management processes.You will be representing the service design team to bring Service Integration teams...
-
Director – System Service Design
vor 1 Tag
Melbourne, Österreich Tideri Jobbörse VollzeitAbout the roleAn unprecedented growth and the Kids First commitment to designing positive and powerful experiences for their employees and clients, has now opened up an exciting opportunity to bring a new skillset onto the Executive leadership team.The Director-Systems &Design will work strategically across the organisation, connecting with internal...
-
Instructional Designer | Financial Services
Vor 5 Tagen
Melbourne, Österreich Fourquarters Recruitment VollzeitAn immediately available opportunity exists for a communicative and creative Instructional Designer to join a leading financial services firm.This is an initial 12 month fixed term contract which may extend.Company DetailsThis business is embarking on an exciting change and is introducing a newly created role for an experienced Instructional Designer to join...
-
Service Designer
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitTake the next step.Be part of something bigger at Suncorp. Seeking a creative and analytical Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.The ideal candidate will possess a deep understanding of human-centered design principles, the ability to...
-
Hydraulic Services Design Engineer
Vor 2 Tagen
Melbourne, Österreich Bobak Ganjalibeik - Senior Mechanical Design Drafter - Jacobs Vollzeit21st January, 2025 Favoured Engineering firm amongst aspiring & ambitious engineers Superb location - Major clients - World-class projects Key investment role with scope to progress to Principal The Company They are a highly successful multi-discipline engineering firm that's well-known and respected.Over the years, they have grown from strength to strength...
-
Electrical Design Engineer
Vor 5 Tagen
Melbourne, Österreich Vertical Recruitment Limited VollzeitAs my Clients business grows and continues to develop, we are looking to reinforce the Building Services team with the appointment of experienced Electrical Design Engineers in the Leeds offices.This role will suit an experienced Electrical Engineer who is looking to develop and progress in an environment where your efforts and talent are recognised.This is...
-
Electrical Design Engineer
Vor 5 Tagen
Melbourne, Österreich Vertical Recruitment Limited VollzeitAs my Clients business grows and continues to develop, we are looking to reinforce the Building Services team with the appointment of experienced Electrical Design Engineers in the Leeds offices.This role will suit an experienced Electrical Engineer who is looking to develop and progress in an environment where your efforts and talent are recognised.This is...
-
Suncorp | Service Designer
Vor 5 Tagen
Melbourne, Österreich Buscojobs VollzeitTake the next step.Be part of something bigger at Suncorp. Seeking a creative and analytical Service Designer to join our team, focusing on crafting exceptional end-to-end service experiences that meet both customer needs and business objectives.The ideal candidate will possess a deep understanding of human-centered design principles, the ability to...
-
Hydraulic Design Drafter | Building Services
vor 24 Stunden
Melbourne, Österreich Amida Group VollzeitHydraulic Design Drafter | Building Services4 days ago Be among the first 25 applicantsThis range is provided by Amida Group.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$80,000.00/yr - A$110,000.00/yrJoin a building services consultancy that's big enough to work on high-profile...
-
Melbourne, Österreich Amida Group VollzeitHydraulic Design Drafter | Building Services4 days ago Be among the first 25 applicantsThis range is provided by Amida Group.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$80,000.00/yr - A$110,000.00/yrJoin a building services consultancy that's big enough to work on high-profile...
-
Victorian Branch Inc. | Service Designer
Vor 5 Tagen
Melbourne, Österreich Tideri Jobbörse VollzeitCommunity Development (Community Services & Development) Contract/Temp RSL Victoria - The Returned & Services League, Victorian Branch is the largest and oldest veteran charity in the state.We provide programs, services and initiatives to help improve the lives of veterans and their families, raise funds to support services through our appeals, lead...
-
Director Service Design And Commissioning
Vor 6 Tagen
Melbourne, Österreich SHK Asia Pacific VollzeitCommissioning health services Oversee service development Important primary healthcare organisation About the organisation South Eastern Melbourne Primary Health Network (SEMPHN) is one of six PHNs in Victoria and thirty-one nationally.Its vision is to improve health outcomes for its 1.6 million residents across the southeast Melbourne community.SEMPHN...
-
Melbourne, Österreich SHK Asia Pacific VollzeitAbout the organisationSouth Eastern Melbourne Primary Health Network (SEMPHN) is one of six PHNs in Victoria and thirty-one nationally.Its vision is to improve health outcomes for its 1.6 million residents across the southeast Melbourne community.SEMPHN reports to an independent Board and is primarily funded by the Australian Government and focuses on...
-
Melbourne, Österreich SHK Asia Pacific VollzeitAbout the organisationSouth Eastern Melbourne Primary Health Network (SEMPHN) is one of six PHNs in Victoria and thirty-one nationally. Its vision is to improve health outcomes for its 1.6 million residents across the southeast Melbourne community. SEMPHN reports to an independent Board and is primarily funded by the Australian Government and focuses on...
-
Manager Children And Families Service Design
Vor 6 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitManager Children and Families Service Design Job posted: 15/01/2025Organisation: Department of Families, Fairness and HousingOccupation: Community ServicesReference: VG/DFFH/CFD/571550ACloses: 29/01/2025Classification: VPSG6Salary Range: $134,593 - $180,115The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for...
