Branch Manager
Vor 2 Tagen
At DJ Warehouse Hire, we rent out fun things
DIY events made easy.
As a leading supplier of sound and lighting equipment hire in Sydney and Melbourne, we cater to thousands of DIY events hosted each year.
From weddings to parties and everything in between, our gear helps our customers create unforgettable experiences.
We serve more DIY customers each week than anyone else and we pride ourselves on delivering exceptional service.
Our reputation is important to us, so before you apply, check out our 'Who We Are' page on our website and take a look at our online reviews.
Role overviewAfter another year of steady growth, we're excited to continue refining our team and systems.
We're now looking to fill a permanent full-time role in our Sydney operation.
We are seeking a positive and motivated Branch Manager to join our small team of 5 based in St Peters, Sydney.
This role is pivotal in ensuring smooth operations, exceptional customer service, and effective team management.
The successful candidate will oversee AV equipment booking handovers, manage in-person customer interactions, supervise staff, and maintain our high standards for audio visual equipment and warehouse operations.
This role involves a 38-hour workweek, with working hours set between 7:30 AM and 4 PM on Monday, Tuesday, Thursday, Friday, and Saturday.
Key responsibilitiesWarehouse Management: Oversee the Sydney warehouse's organisation, cleanliness, and overall functionality.People Management: Lead and manage a full-time team member and occasional casual staff, fostering a productive work environment.Booking Handover: Efficiently manage the process of handing over and receiving AV equipment bookings from customers.In-Person Customer Service: Build rapport and develop strong relationships with our customers, ensuring they have a positive and memorable experience.Picking and Packing: Carefully pick equipment with attention to detail to ensure accuracy.Equipment Testing and Cleaning: Daily test and clean of equipment to ensure it meets safety standards and is in optimal working condition for the next customer.Product Knowledge: Maintain an in-depth understanding of our sound and lighting equipment.Customer Feedback: Proactively seek customer feedback and report to management to continually improve the delivery of our service.Team Collaboration: Work closely with team members at our Melbourne and Sydney locations to ensure smooth and efficient operations.Who we are looking forWe need someone who is positive, dependable, and hardworking, with a passion for learning and achieving goals.
The ideal candidate will possess:
A customer-focused individual with a passion for providing exceptional service.Excellent organisational and time management abilities.Attention to detail and a commitment to maintaining high standards.Proactive and solution-oriented mindset.Knowledge of sound and lighting equipment is a plus, but a willingness to learn is essential.Strong communication skills and the ability to build rapport with customers and team members.Flexibility to work in a fast-paced environment and handle various tasks efficiently.BenefitsCompetitive Salary: An industry competitive pay structure that reflects the value of your skills & experience, reviewed yearly.Generous Allowances: We'll cover your work-related expenses such as uniform, mentorship & more.Monthly Free Lunch: We like food.
Enjoy a monthly Uber Eats lunch with the team, on us.Birthday Leave: Celebrate your special day with an extra day of annual leave each year.Staff Credit: Take advantage of our staff hire credit program for personal, friends or family use.Mental Health Leave: Receive additional personal leave each year to look after your mental health.Support Your Favourite Charities: Donate a DJ Warehouse Hire voucher each year to a charity or non-profit of your choice.Easy Commute: We're located just 5mins walk from St Peters Station.Applying for this roleWe are interviewing now and will hire as soon as we find the right candidate.
If you're ready to join a dynamic team and make a significant impact, we'd love to hear from you
In your application be sure to answer the following question:
Which product should we add to our hire range that we don't currently offer? How do your skills match this job?
Sign in and update your profile to get insights.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?Do you have customer service experience? #J-18808-Ljbffr
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