Team Manager
vor 9 Stunden
Add expected salary to your profile for insights
As our highly valued Team Manager based in our Melbourne hub in South Yarra, you will lead a team of up to 16 Contact Centre Specialists and be responsible for delivering exceptional service and having quality conversations with customers about their needs supporting our purpose of helping every Australian own their own home.
You'll make an impact by:
As a manager, you will coach, develop and mentor a service team to deliver Great Southern Bank's full financial service model across various customer interaction platforms, oversee the daily operation of the team and effectively manage team members' performance.
The responsibilities in this role will include:
Leadership You are accountable for creating a culture of exceptional service, teamwork, commitment to excellence and a professional ethic.You are accountable for the day-to-day operations of your team, including meeting service standards, communication, providing ongoing team direction, coaching and mentoring to direct reports.Your key measures of success are team engagement, turnover, absenteeism and internal customer satisfaction. Customer Experience You coach your team to leverage the available technology and to achieve the service targets.You handle customer escalations in a timely manner.You create a seamless customer experience across the service team and broader Great Southern Bank sales and service channels. Teamwork You drive and develop a culture of teamwork within the site and across the wider Great Southern Bank group.You assist Great Southern Bank in achieving its objectives by participating in special meetings, projects, surveys, events and training as required. To succeed in this role, you will have: Proven ability to effectively manage a team including coaching and development.Previous sales experience with a proven record of achieving sales targets and cross-selling.Demonstrated member or customer service orientation.Demonstrated ability to build and maintain positive, professional relationships both internally and externally.Previous experience in a call centre leadership position would be highly desirable.FSRA ASIC Tier 2 accreditation. Why Great Southern Bank? Whatever your role with us, you'll be part of a force for good.
We're owned by our customers right here in Australia, so our success benefits everyday people and families.
Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include:
Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow.
Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.Helping you to achieve your financial goals and positively impact your family and community.
We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more Questions? Please contact our Talent and Experience Partner, Danielle Moore - ******
At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected.
We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers.
#J-18808-Ljbffr
-
Payroll Team Leader
vor 2 Wochen
Melbourne, Österreich Team Global Express VollzeitLocation: Head Office - Melbourne, VICTerm: 18-Months Fixed-Term ContractThe Payroll Team Leader is accountable for assisting the National Payroll Manager in all aspects of the national payroll function, leading a team of up to nine to deliver a high-quality payroll service that ensures accuracy, compliance, and timeliness for over 8,000 employees.This...
-
Payroll Team Leader
vor 2 Wochen
Melbourne, Österreich Team Global Express VollzeitLocation: Head Office - Melbourne, VICTerm: 18-Months Fixed-Term ContractThe Payroll Team Leader is accountable for assisting the National Payroll Manager in all aspects of the national payroll function, leading a team of up to nine to deliver a high-quality payroll service that ensures accuracy, compliance, and timeliness for over 8,000 employees. This...
-
Welcome Consultant
vor 1 Woche
Melbourne, Österreich My Plan Manager VollzeitThe National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare.It's life-changing for people with disabilities, but that doesn't mean it's easy to navigate.And that's where My Plan Manager comes in!As a financial intermediary operating in the NDIS ecosystem, we un-complicate the NDIS for participants by supporting them...
-
Residential Care Team Leader
vor 1 Monat
Melbourne, Österreich Team Hapi Co VollzeitSouthern Cross Support Services (SCSS) is a leading Child Safety provider throughout QLD.Children, Youth & Family Services (CYF) team members play a vital role in ensuring that children and young people are offered a safe and stable environment to reach their goals.CYF work in accordance with the Sanctuary Model of Care framework.What you will be doing: Be a...
-
Account Manager
vor 2 Monaten
Melbourne, Österreich Team Global Express VollzeitAccount & Relationship Management (Sales) Full time As a trusted Account Manager, you will be responsible for providing superior customer experiences, nurturing a select portfolio of TGE's most valued clients, and identifying cross-selling and upselling opportunities.You'll achieve your 'share of wallet' optimization targets by consistently...
-
Team Manager
vor 9 Stunden
Melbourne, Österreich Great Southern Bank VollzeitAdd expected salary to your profile for insightsAs our highly valued Team Manager based in our Melbourne hub in South Yarra, you will lead a team of up to 16 Contact Centre Specialists and be responsible for delivering exceptional service and having quality conversations with customers about their needs supporting our purpose of helping every Australian own...
-
Team Manager
vor 8 Stunden
Melbourne, Österreich Bank VollzeitAs our highly valued Team Manager based our Melbourne hub in South Yarra, you will lead a team of up to 16 Contact Centre Specialist and be responsible for delivering exceptional service and having quality conversations with customers about their needs supporting our purpose of helping every Australian own their own home.You'll make an impact by: As a...
-
Business Development Manager
vor 4 Wochen
Melbourne, Österreich Universal Business Team Springboard VollzeitBusiness Development Manager | Melbourne11-Dec-2024UBT/1834059MelbourneCategory: Sales/MarketingPosition Type: Full TimeAttachments: No File AttachedApplication Close Date: 10-Jan-2025Job DescriptionAbout Us:Southland Filtration is a family-run business with nearly 30 years of success in providing comprehensive water filtration solutions to customers across...
-
Team Manager
vor 3 Wochen
Melbourne, Österreich Acendre VollzeitTeam Manager (Executive Level 2) - AGS Dispute Resolution practice groupAdelaide, Brisbane, Canberra, Melbourne, Perth and SydneyOngoing (permanent) and non-ongoing rolesOpportunities exist for Team Managers to join our Dispute Resolution (DR) practice.These are new roles, which will have management responsibilities for the day-to-day operation of a team...
-
Team Manager
Vor 2 Tagen
Melbourne, Österreich Buscojobs VollzeitTeam Manager - Woolworths Cootamundra Lead a cleaning and trolley collection team.Develop your leadership skills by taking on all people-related tasks for your team and collaborating with various stakeholders to provide outstanding service.This is a full-time salaried role and is best suited to an individual with flexible availability to work across early...
-
Sr. Manager, Global Training Operations
vor 4 Wochen
Melbourne, Österreich The Subway Hr Team VollzeitSenior Manager, Global Training Operations Miami, FL/USAWhy Join Us? At Subway, "better" is baked into our DNA.We are a brand that believes in continued improvement in our lives, our businesses, and our planet.From the handshake that started our very first sandwich shop to earning our position as the world's leading restaurant brands, we've always embraced...
-
Team Manager
vor 2 Wochen
Melbourne, Österreich Woolworths Limited VollzeitRequisition ID 1007338 - Posted - Woolworths 360 - VIC - Full-time - Retail OperationsAt Woolworths, we create better experiences together for a better tomorrow. We play a critical role in the community, ensuring everyone can access the products they need and love. We are broadening our ecosystem with forward-thinking solutions to continue delivering great...
-
Manager Franchising
vor 1 Monat
Melbourne, Österreich The Subway Hr Team VollzeitManager Franchising - Brisbane, AustraliaRegion: ANZ MarketsReady for a fresh, new career?Look no further because one of the world's most iconic brands can help you get there. Why Join Us? At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet.From the handshake that...
-
Team Manager
vor 2 Wochen
Melbourne, Österreich Woolworths Limited VollzeitRequisition ID 1007338 - Posted - Woolworths 360 - VIC - Full-time - Retail Operations At Woolworths, we create better experiences together for a better tomorrow.We play a critical role in the community, ensuring everyone can access the products they need and love.We are broadening our ecosystem with forward-thinking solutions to continue delivering great...
-
Information Risk Grc Program Manager
vor 4 Wochen
Melbourne, Österreich The Subway Hr Team VollzeitReady for a fresh, new career?Look no further because one of the world's most iconic brands can help you get there. Why Join Us? At Subway, "better" is baked into our DNA.We are a brand that believes in continued improvement … in our lives, our businesses, and our planet.From the handshake that started our very first sandwich shop to earning our position...
-
Team Manager
vor 2 Monaten
Melbourne, Österreich Woolworths Group VollzeitTeam Manager - Woolworths Ferntree Gully - (Feb 2025 commencement) Lead our teams across multiple storesDevelop your leadership skills by taking on all people-related tasks for your team and collaborating with various stakeholders to provide outstanding serviceThis is a full-time salaried role and is best suited to an individual with flexible availability to...
-
Team Manager
vor 3 Wochen
Melbourne, Österreich Woolworths Group VollzeitAt Woolworths, we create better experiences together for a better tomorrow. We play a critical role in the community, ensuring everyone can access the products they need and love. We are broadening our ecosystem with forward-thinking solutions to continue delivering great experiences for our customers, who are at the heart of everything we do. Whether you're...
-
Manager, Food Safety
vor 1 Monat
Melbourne, Österreich The Subway Hr Team VollzeitManager, Food Safety & Quality - Brisbane, AustraliaRegion: APACReady for a fresh, new career?Look no further because one of the world's most iconic brands can help you get there. Why Join Us? At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet.From the handshake...
-
Team Manager
Vor 4 Tagen
Melbourne, Österreich Tal VollzeitFrom the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about.We want to grow with you.Achieve with you.And support you to do your best work.That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.We're always looking for...
-
Team Manager
vor 3 Wochen
Melbourne, Österreich Woolworths Group VollzeitAt Woolworths, we create better experiences together for a better tomorrow.We play a critical role in the community, ensuring everyone can access the products they need and love.We are broadening our ecosystem with forward-thinking solutions to continue delivering great experiences for our customers, who are at the heart of everything we do.Whether you're...
