Senior Customer Analytics Specialist
vor 3 Wochen
About the Company Every day our people provide reliable and trusted water services for more than 1.8 million South Australians.
Our work helps ensure this state is a sustainable and healthy place to work and live.
Our business supports our state's prosperity and is significant in both size and impact.
With a commitment to being climate-ready, we are guided by environmental goals and practices that enable continued service delivery, not just for today's community, but for future generations.
For more than 165 years we have been delivering services for South Australians.
Ongoing adaptation is necessary, and our people are encouraged to share and develop innovative solutions and fresh ideas.
In short, we make a positive different to the lives of South Australians and the communities they live in every day.
About the job We are seeking a Senior Customer Analytics Specialist to join our dynamic team within the Communications and Community Experience unit.
In this role, you will lead the design and development of customer data products, implement data governance practices, and provide technical guidance across the organisation.
Your expertise will empower stakeholders to harness the power of customer data, enhancing overall customer experience and operational efficiency.
In addition, your responsibilities will include: Lead the development, testing, and maintenance of data products.
Ensure timely delivery and support performance reporting activities Provide guidance on analytics toolsets, support data governance activities, and improve customer data literacy across the organisation.
Develop actionable machine learning models, document technical guidelines, and manage data governance Utilise agile methodologies to define user needs, prototype data products, and conduct workshops to prioritise features.
Your success in this role will come from: Tertiary qualifications in Business Management, Computer Science, Data Science, or a related field.
Experience in managing and interpreting diverse customer data sources.
Strong interpersonal skills with the ability to communicate complex technical information.
Proficiency in SQL or similar coding languages.
Expertise in data visualisation tools like Power BI or Tableau.
Strong problem-solving and analytical skills.
Familiarity with data integration/ETL tools and data governance platforms such as Collibra (Desirable) Experience with cloud-based analytics platforms like Azure (Desirable) Knowledge of design thinking and agile methodologies (Desirable) Further information can be found in the attached PD- Senior Customer Analytics Specialist-PD.docx To apply, click 'Apply'.
Please submit and complete the application form, upload a cover letter and current resume.
For enquiries, please contact Tracy from the Talent Acquisition team ****** Applications close 4pm, 13 January 2025.
A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve.
Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.
Our Industry is like no other.
Dive into the wonderful world of water and explore the boundless opportunities.
Learn more about the water industry at careersinwater.com.au Please note: We request that recruitment agencies do not submit candidates for this position, as they will not be accepted.
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