Customer Service Agent | Full-Time
Vor 2 Tagen
Customer Service Agent | Full-Time
Customer Service Agent | Full-Time Apply locations: Pinkenba, QLD
Time type: Full time
Posted on: Posted 9 Days Ago
Job requisition ID: JR10003258
Important information: If shortlisted, you will be sent a link to complete a video interview online during the second week of January.
If you are successful, you will then be invited to our assessment centre on Tuesday, 14th January 2025.
Start date: Monday, 3rd February 2025.
The role: Reporting directly to the Agent Team Supervisor, your team is responsible for delivering a high level of customer service.
We are looking for reliable and conscientious individuals with a passion for customer service to join our friendly Customer Service Centre team located in Brisbane.
With a strong team culture, we value our people, their personal and professional growth, and readily recognise the contributions they make to our success.
Where will you be working? Our modern open plan office, based in the Skygate Precinct - Brisbane Airport, is bustling with energy, coffee machines, and a fun team-centric working environment.
We have a large car park for staff onsite, as well as end-of-trip facilities, so no need to worry about parking or public transport.
We celebrate our staff milestones with regular morning teas and lunches, hold fun social activities throughout the year, and are focused on the health and wellbeing of our team through activities such as fitness initiatives, mental health check-ins, charity fundraising, and fresh fruit deliveries.
About the Role: You will pride yourself on delivering remarkable customer service and great results to help ensure we are planning towards the perfect day for our customers. Handle a range of inbound customer calls from around Australia. Effectively manage customer orders for concrete and aggregate products. Shifts are 8am-4pm or 9am-5pm on weekdays; however, you will need to be flexible to work between 4am - 7pm as these are the business's operational hours, and occasionally we will need you to cover these times (with notice). Be rewarded with a quarterly bonus based on your individual performance. This is a full-time permanent position where you will be given your roster in advance.
During our 4-week roster period, you will work a 5-hour Saturday shift and in return get an RDO the following week. Background, Skills, and Experience required: Training: Absolutely no logistics or construction industry experience necessary - learn it all through our well-established and structured 4-week training program. Problem Solving: Work together and innovate to meet the challenges of the day.
No two days are the same Resilience: Tackle every new challenge with calm composure. Curious: Work with our internal stakeholders to get the most from our network of assets. Compassionate: Be attentive to customer requirements and communicate fairly to everyone internal and external. Our Benefits: Salary Sacrifice: Take control of your finances by saving on technology and work-related items through our salary sacrifice program. Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential. Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones. Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products. Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles. Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships. Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts. Electronics: Enjoy a 10% discount on a variety of products from JB HiFi. About Heidelberg Materials: With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia.
We think global and act local - we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates, road base, sand, and asphalt products.
We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects.
We are driven by excellence and high performance, and together we will shape Australia's construction materials industry, building a legacy for generations to come.
Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life.
We encourage applications from Indigenous Australians, people with disabilities, those from diverse cultural backgrounds, and the LGBTQI+ community.
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