Executive Manager Quality
Vor 5 Tagen
Job Description Opportunity to join Westpac's Quality Assurance TeamEstablished career path and progression opportunitiesAdelaide based permanent roleHow will I help? As the Executive Manager, Quality Assurance (QA), Business Controls & Monitoring, you will lead a Team of QA professionals and be responsible for the execution of QA controls and processes for Customer Solutions.
Specifically, this role supports Customer Assist within Customer Solutions.
This role will also be responsible for identification and delivery of optimisation initiatives and workforce planning across QA Centre of Expertise.
You will play a key role in supporting the Customer Solution Leadership Team in building strong risk culture, increasing operational teams' capabilities, provisioning of relevant and insightful reporting on results of QA outputs relating to customer experience, business performance and compliance while delivering great customer outcomes.
You will also : Lead a team of QA professionals to execute QA controls and processes for Customer Solutions (CS).Provision scheduled insightful reporting to the CS leadership on results of QA outcomes relating to customer, performance and compliance.Drive excellence in QA services offered and ensure alignment with CS strategies, projects and objectives.Maintain green SLAs, KPIs and productivity outputs.Manage the QA Team, including cross-skilling and resource allocation.Deliver reviews, impact assessments, and feedback on changes affecting QA controls.Manage an effective control environment for QA processes.Build strong cross-functional engagement practices between QA Teams, CS Teams, Risk and Compliance Functions.Partner with senior stakeholders to educate and embed strong risk management practices.Contribute to the development of QA frameworks.Identify opportunities for development and optimisation of QA processes.Develop and manage a workforce planning framework across Quality Assurance COE.Support capability growth and development of the QA team professionals.Promote the capability of QA and seek to expand the service offering.What do I need? 10+ years of experience in Quality Assurance or similar customer-centric Senior Management roles with a financial services organisation.Experience in supporting senior leadership teams in delivering strategic initiatives.Experience in workforce planning and project management advantageous.Strong stakeholder management, communication and influencing skills.Prior experience building and leading high-performing teams.Relevant tertiary qualifications.Strong knowledge of applicable regulatory requirements.Strong analytical skills with the ability to interpret data.Proven track record in process optimisation and automation.What's it like to work there? For the past 200 years, we've been backing people, businesses, communities, and ideas.
As Australia's first bank, we've adapted and evolved, inspired by our customers and a genuine desire to create better futures.
We make change happen in the community.
It's our shared vision of a safer, greener, and more inclusive world that sees us back new ideas and innovations.
Start here.
Just click on the APPLY button. At Westpac, we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces.
This role is open to experienced candidates seeking a discussion around workplace flexibility.
We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, and Indigenous Australians to apply.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disabilities and / or neurodiversity.
If you require an adjustment during the recruitment process, please call Option 2.3 or email.
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