Support Coordinator
vor 4 Wochen
Magenta Community Services – Toowoomba QLD
Magenta Community Services was founded in 2013 with the mission of providing truly person-centred and flexible support services for people with disabilities.
At Magenta, we take pride in being different from run-of-the-mill support providers.
Our unique service delivery model builds true participant choice and control into our ways of working.
Our aim is to provide a safe and nurturing environment built on strong relationships and connection with our people, and supported by systems, processes and governance.
This has been at the heart of our organisation from the very beginning and will continue to be our focus into our future.
Magenta Community Services is committed to promoting a positive working environment where shared values and behaviours are lived every day.
We have four core values:
We keep our people at the heart of all we do.We are professionals with heart.We are part of our communities.We think outside the box.Today Magenta employs a diverse workforce across Queensland and New South Wales and provides supports and services to people accessing the National Disability Insurance Scheme (NDIS) and My Aged Care (MAC).
About the role We are looking for an experienced Support Coordinator to help our participants navigate their NDIS packages and receive best practice services and supports.
You will play a pivotal role in expanding our support coordination services in the Southern Queensland Region and ensuring our processes, procedures, work practices and programs deliver effective outcomes for our people.
On a day-to-day basis you will work with our people and their support networks to ensure they have access to truly person-centred services and supports and provide guidance and advice that ensures they can meet their individual goals and improve their quality of life.
As you know, every day is different when working in the disability sector, but you can expect to have responsibility for the following key tasks:
Service Delivery – apply person-centred approaches to service delivery in the region and build strong professional relationships with service users, their family members and carers.
Ensure service users maximise the use of their NDIS packages and support them with relevant and meaningful NDIS reviews.Community and Stakeholder Engagement – Develop strong professional relationships with external stakeholders and attend key stakeholder meetings to advocate for the individual support needs of service users.Business Development – Actively build connections in the community and promote Magenta's Support Coordination services.Finance and Reporting – Monitor individual support coordination budget, manage billable hours effectively and deliver a level of support appropriate to individual NDIS budgets.Compliance and Risk Management – Ensure WHS practices and procedures are at the forefront of delivering support coordination services, keep accurate and timely records and documentation, attend to mandatory reporting as required and contribute to continual improvement practices.Strategic Projects – We have just launched our new 3-year plan and all of our team members will have the opportunity to contribute to projects and other initiatives that support this plan.Positions available in Gladstone and Toowoomba Site
About you To be successful in this role you will be passionate about providing exceptional client care and be able to adapt and change to meet our people's needs.
You will have a love of learning and a knack for building rapport and maintaining professional boundaries.
You will possess excellent coaching skills to support our participants to achieve their goals and will be able to handle moments of crisis with composure and compassion.
We call this being "a professional with heart".
Essential Requirements include: Minimum of 2 years' experience in a similar role;Hands-on experience providing supports to people with disabilities;Robust knowledge and understanding of the NDIS;Strong and extensive professional networks to support service users to access relevant and suitable supports;Demonstrated experience with reporting processes and keeping accurate and detailed client records;Experience managing NDIS budgets;NDIS Worker Screening Check;Working with Children's Check (Blue Card);COVID-19 Vaccine as per QLD Health directive;National Police Check (issued within the last 12 months);Current First Aid & CPR Certificate;Current Australian Driver's License;Own vehicle with comprehensive car insurance;Tertiary qualifications in a relevant area will be highly regarded.Next Steps As a values-driven organisation, it is important that the successful candidate's values align to ours.
If this sounds like your dream job, please apply via Seek by sending us a copy of your resume with a 1-page cover letter outlining your suitability for the role and how you would apply one of our four core values to the role:
We keep our people at the heart of all we do.We are professionals with heart.We are part of our communities.We think outside the box.Applications close on 31st October 2024.
Magenta Community Services understands and promotes inclusivity and diversity of the workplace.
We encourage people from all backgrounds, abilities, and identities to apply to all our current vacancies.
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