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Complaints And Remissions Coordinator
vor 2 Wochen
Reference Number224216 - Complaints and Remissions Coordinator
Complaints and Remissions Coordinator
Student Grievance Unit - Student Journey
Continuing, full-time
$ 87,051 to $ 95,685 per annum (HEO6)
Plus 17% employer superannuation
Salary packaging options are available
5 weeks annual leave plus Christmas week shutdown, per annum
Available for work from home one to two days per week
Applicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position)
Acknowledgement of Country
The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations.
In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education.
UNE emphasises its people, staff and students' growth and development.
We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities.
Equity, diversity and inclusion are central to the core values of UNE and we are committed to engaging, supporting and growing a richly diverse workforce.
From the Oorala Aboriginal Centre at the heart of our campus, to the inclusive organisations such as the UNE Ally Network, the UNE Women's Society, and the many international cultural groups - all will feel valued and respected at UNE.
You will embody the UNE values and strive to be Open, Enquiring, Exceptional and Making a Difference.
Additionally, you will be committed to achieving the goals embedded in the Future Fit Strategic Plan 2021-2030.
About the role
The Complaints and Remissions Coordinator is responsible for the administration, investigation and processing of Tier 1 complaints.
The position is also responsible for the coordination, assessing and processing of all remission applications and remission review requests submitted to the University in compliance with the legislative requirements, including providing specialist advice and recommendations regarding all student remission related activity.
About you
To be successful in this role you will have a proven ability to interpret and apply rules, policies, procedures and legislation.
In addition to the above, you must be able to demonstrate highly developed personal competencies including exceptional interpersonal and organisational skills; sound judgement and an ability to work under pressure.
You will also have the ability to maintain accuracy and confidentiality, work to strict deadlines, manage multiple priorities and work independently.
About the Department
Five teams work in collaboration in the Student Services portfolio:
Student Grievance Unit (SGU)
Student Scholarships
Student Progression and Connect
Counselling and Psychological Support
Student Accessibility and Wellbeing Office
The overall goals of the portfolio, across teams, are to support and service, student retention, student engagement and transformative and personalized student journeys.
The SGU is an independent investigative unit committed to the timely resolution of student related issues, concerns or complaints.
For further information please visit the Website
About Armidale
Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living.
It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities.
Surrounded by mountain gorges, waterfalls and national parks, Armidale's natural beauty and distinct seasons make it an ideal place to live and thrive.
experience
Enquiries and additional information
To discuss this role please contact Dr Sharon Brown (Acting) Student Solutions Manager phone: 02 6773 1833 email: ******
Closing Date: Midnight, Monday 6th January 2025
Reference No: 224216
For further information about this position, please see the Position Statement below.
To Apply
Please submit the following documents by clicking the Apply Now button below:
Your application should be comprised of:
Covering letter;
Responses to selection criteria
Current CV;
Commitment to Inclusion and Diversity
UNE is committed to building a diverse workforce and strongly encourage applications from Aboriginal and/or Torres Strait Islander Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTQIA+ people.
About Our Process
At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values.
All applicants will be contacted and advised of an outcome.
The successful candidate will be required to undertake pre-employment checks prior to commencing in this role as indicated in the position statement.
Please visit our Privacy Statement to understand how your information is collected, stored, accessed and used.
National Police Check
If you are the successful candidate for this role you will be required to provide UNE with a National Police Check prior to your commencement.
Please note that people with criminal records are NOT automatically barred from applying for this position (unless there is a particular requirement under law).
