Senior Service Desk Analyst
vor 2 Wochen
Help Desk & IT Support (Information & Communication Technology)
Full time
Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights
Permanent full-time opportunity A great work culture and a friendly supportive team
Brisbane based role at Greenslopes Private Hospital As a Senior Service Desk Analyst, you will be the first point of contact for customer service and technical support to Ramsay Health Care IT users.
In this role, you will provide responsive, high quality and expert level of customer service and technical support to IT users and other IT staff through diagnosing and troubleshooting problems in an efficient and effective manner to meet the needs of the department's operational objectives.
Your key accountabilities will include, but are not limited to:
Provision of expert, responsive and high quality support and incident resolution Accept support requests including create of IT incidents and coordinate fulfillment of incidents Effectively categorise, communicate and negotiate the priority of service requests and Incidents Monitor the performance of local hospital IT infrastructure and ensure daily backups are complete Act as a senior resource for less experienced Service Desk Analysts and provide guidance and information in a supportive environment to encourage learning About You
Your exceptional communication and interpersonal skills will allow you to forge strong, positive connections and deliver top-tier customer service.
You are able to effortlessly convey information to both technical and non-technical people, all within our dynamic and fast paced environment.
You will also demonstrate:
Minimum 4 years' experience in a high level IT support role or helpdesk / service desk environment Diploma in IT Proven expert analytical skills with the ability to identify and manage customer issues and contribute to the development of high level solutions whilst managing customer expectations Demonstrated hardware diagnostic skills Demonstrated working knowledge of core and non-core applications Excellent attention to detail and ability to complete tasks within designated time frames Computer literacy across the Microsoft office suite of programs, Windows desktop and Windows server operating systems Previous experience working for a large multi-site organisation is desirable Previous experience working in a health care environment is desirable Experience with patient administration systems, SAP, Chris21 and other health industry specific applications Your participation in an on-call roster and travel between locations within Brisbane may be required from time to time.
Our successful candidate will hold a current and valid Open Driver's License and have access to a car.
Professional Advancement: Recognition and Professional Development.
Free access to LinkedIn Learning with over 18,000 courses to advance your career and the Ramsay Leadership Academy to support career progression.
Ramsay Rewards : Access great deals at over 100+ major retailers.
Employee Wellbeing: Flexible working arrangements, a commitment to work/life balance and free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.
Make a Difference: Be part of a culture-led, digital strategy
Make a meaningful impact on the delivery of quality healthcare services and contribute to the transformation of the industry.
Ramsay Way Culture: Join a team dedicated to 'People Caring for People' , fostering a positive, supportive and inclusive environment.
About Us
Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 30,000 people.
We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of 'People Caring for People' since 1964.
Requirements
A National Police Check conducted within the previous 12 months may be asked of you.
To Apply
All applications must be lodged online.
Applications made by recruitment agencies will not be considered.
Ramsay Health Care is committed to Child Safety.
Details of our commitment are set out in our Code of Conduct, available at .
#J-18808-Ljbffr
-
Senior Service Desk Analyst
vor 2 Wochen
Brisbane, Österreich Ramsay Health Care VollzeitHelp Desk & IT Support (Information & Communication Technology)Full timeRamsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights!Permanent full-time opportunityA great work culture and a friendly supportive team!Brisbane based role at Greenslopes Private HospitalAs a Senior Service Desk Analyst, you...
-
Senior Service Desk Analyst
vor 2 Wochen
Brisbane, Österreich Ramsay Health Care VollzeitJob no: 575124Work type: Full timeLocation: Corporate Services - QLD MetropolitanCategories: Information TechnologySenior Service Desk AnalystRamsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights!Permanent full-time opportunityA great work culture and a friendly supportive team!Brisbane based role at...
-
Senior Service Desk Analyst
vor 2 Wochen
Brisbane, Österreich Ramsay Health Care VollzeitHelp Desk & IT Support (Information & Communication Technology) Full time Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights!Permanent full-time opportunityA great work culture and a friendly supportive team!Brisbane based role at Greenslopes Private HospitalAs a Senior Service Desk Analyst, you...
-
Service Desk Analyst
vor 1 Monat
Brisbane, Österreich Icon Group VollzeitInformation Technology Brisbane Full Time Icon GroupJoin our evolving and focused service desk team based at our head office in South Brisbane.Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally.We offer a hybrid of Office (South Brisbane) and WFH Days.Expected Salary $60...
-
Service Desk Analyst
vor 1 Monat
Brisbane, Österreich Tideri Jobbörse VollzeitInformation Technology Brisbane Full Time Icon Group Join our evolving and focused service desk team based at our head office in South Brisbane.Reporting to the Service Desk Team Leader, you will provide level 1 IT Service Desk support for all divisions of our organisation globally.We offer a hybrid of Office (South Brisbane) and WFH Days.Expected Salary $60...
-
Brisbane, Österreich Tideri Jobbörse VollzeitJob no: 575124Work type: Full timeLocation: Corporate Services - QLD MetropolitanCategories: Information TechnologySenior Service Desk Analyst Ramsay Health Care is seeking a dynamic individual, eager to elevate their IT and Helpdesk skills to new heights!Permanent full-time opportunity A great work culture and a friendly supportive team!Brisbane based role...
-
Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Cognizant VollzeitWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, we engineer modern businesses to improve everyday life because we're...
-
Service Desk Analyst
vor 2 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitWhat makes Cognizant a unique place to work?The combination of rapid growth and an international and innovative environment!This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated...
-
Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich St Vincent'S Health Australia VollzeitJob requisition id: JR139499Job Description:Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to providing compassionate and innovative care, enabling hope for those we...
-
Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich St Vincent'S Health Australia VollzeitJob requisition id: JR139499Job Description:Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to providing compassionate and innovative care, enabling hope for those we...
-
Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich St Vincent'S Health Australia Vollzeittime left to apply End Date: December 4, 2024 (25 days left to apply) job requisition id JR139499 Job Description: Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to...
-
Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich St Vincent'S Health Australia Vollzeittime left to apply End Date: December 4, 2024 (25 days left to apply) job requisition id JR139499 Job Description: Respectfully - No Recruitment Agencies Please. We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity.We are committed to...
-
Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Cyos Solutions VollzeitApplication closing date: Tuesday, 19 November 2024 • 11:59pm, Canberra time (in Canberra)Estimated start date: Monday, 13 January 2025Location of work: QLDWorking arrangements: It is the AEC's preference that this role be performed from the AEC's OfficeLength of contract: ASAP until 30 June 2025Contract extensions: 1x 12 monthsSecurity clearance: Must...
-
Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Cyos Solutions VollzeitApplication closing date: Tuesday, 19 November 2024 • 11:59pm, Canberra time (in Canberra) Estimated start date: Monday, 13 January 2025 Location of work: QLD Working arrangements: It is the AEC's preference that this role be performed from the AEC's Office Length of contract: ASAP until 30 June 2025 Contract extensions: 1x 12 months Security clearance:...
-
Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Cyos Solutions VollzeitApplication closing date: Tuesday, 19 November 2024 • 11:59pm, Canberra time (in Canberra)Estimated start date: Monday, 13 January 2025Location of work: QLDWorking arrangements: It is the AEC's preference that this role be performed from the AEC's OfficeLength of contract: ASAP until 30 June 2025Contract extensions: 1x 12 monthsSecurity clearance: Must...
-
It Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Laing O'Rourke Group VollzeitAbout Laing O'Rourke Laing O'Rourke is a $6 billion international operation with 70 years of involvement in Australian construction and infrastructure, including nearly two decades under the Laing O'Rourke banner.The business delivers projects as diverse as the environments in which they are built, from high security military bases and major rail transport...
-
It Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Laing O'Rourke Group VollzeitAbout Laing O'Rourke Laing O'Rourke is a $6 billion international operation with 70 years of involvement in Australian construction and infrastructure, including nearly two decades under the Laing O'Rourke banner.The business delivers projects as diverse as the environments in which they are built, from high security military bases and major rail transport...
-
It Service Desk Analyst
vor 3 Wochen
Brisbane, Österreich Laing O'Rourke Group VollzeitAbout Laing O'RourkeLaing O'Rourke is a $6 billion international operation with 70 years of involvement in Australian construction and infrastructure, including nearly two decades under the Laing O'Rourke banner. The business delivers projects as diverse as the environments in which they are built, from high security military bases and major rail transport...
-
Senior It Service Desk Analyst
Vor 3 Tagen
Brisbane, Österreich Lactalis Australia VollzeitDynamic work scope that allows room to grow and apply improvementsCollaborative and supportive work environmentOur StoryAt Lactalis, we are true to our purpose: we are a family business offering healthy and delicious dairy products that bring people together. And, we just happen to be the worldwide leader in what we do. We are passionate, ambitious with a...
-
Senior It Service Desk Analyst
Vor 3 Tagen
Brisbane, Österreich Clearcompany VollzeitOur StoryAt Lactalis, we are true to our purpose: we are a family business offering healthy and delicious dairy products that bring people together. And, we just happen to be the worldwide leader in what we do. We are passionate, ambitious with a desire to learn and grow.Our PurposeAt the heart of our Australian business we have over 2,500 passionate...
