Service Desk Technician
vor 1 Monat
About the client Multiple new exciting opportunities for Service Desk Technicians to work into the Department of Defence at the Leeuwin Barracks for a 3 month contract.
A Little About You As part of an unstoppable team of unique individuals, you'll leverage your troubleshooting and problem-solving skills to exceed customer expectations in a large, ever-evolving environment.
You'll get hands-on with IT-related issues and requests, all while delivering our award-winning customer service.
Your Day-to-Day Will Involve: Sharing lessons learned and driving process improvements within the teamTroubleshooting and investigating IT-related issues over the phoneLogging jobs and escalating to cross-functional teams when neededCollaborating with vendors and other service providersProviding high-level customer service by analysing user needs and developing rapport with clients.What You'll Bring: A passion for technology and peopleThe ability to learn quickly and follow new processes accuratelyStrong verbal and written communication skillsAustralian Citizenship and security clearance (required)Responsibilities: Provide 1st and 2nd level IT support to customers via phone and in person, including fault resolution or escalation according to pre-determined SLAs.Utilize your experience in Helpdesk/Customer Service environments to deliver superior support.Troubleshoot and implement creative solutions to complex problems.Maintain customer site documentation and ensure the accuracy of the Service Desk Management system.Handle IT troubleshooting across a range of technologies, including desktops, mobile devices, printers, servers, and networking.Basic understanding of cloud services and the ability to investigate event monitoring alerts.Due to the nature of this role, this job is open to Australian Citizens only.
Candidates who hold an active AGSVA Baseline clearance are encouraged to apply. Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.
If you are interested in the above job, please apply below.
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