Sr. Cloud Support Specialist
vor 1 Monat
North Sydney, NSW, AU OPENTEXT Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.
As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
The Opportunity: The Open Text Cloud Production Support Team is currently searching for a Sr.
Cloud Support Specialist to support Open Text x ECM solutions deployed within the Open Text Cloud.
The successful candidate will be a technically resourceful individual with the ability to provide exceptional customer support in a challenging and rewarding environment.
You will be joining a growing team that provides world-class operational support including hands-on troubleshooting and administration to a variety of enterprise customers.
You will be required to collaborate with cross-functional teams to ensure that Service Levels are met, and customer satisfaction is achieved.
You're Great At: Utilizing exceptional written and verbal communication skills while demonstrating a high level of customer focus and empathy.
Responding to and solving customer technical requests, showing an understanding of the customer's managed hosted environment and applications within the Open Text Cloud, enabling resolution of complex technical issues.
Operating, managing, and administering production XECM applications while following documented policies and procedures.
Responding to and troubleshooting alerts from monitoring of applications, servers, and devices sufficient to meet service level agreements.
Collaborating on cross-functional and cross-product technical issues with a variety of resources including Product support, IT, Network Operations, and Professional Services.
Working under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed.
What it Takes: A minimum of 5 years previous experience working within a technical support or consulting environment working with the x ECM platform and associated technologies.
Experience delivering service within an ITIL based service delivery model.
Ability to define solutions utilizing Windows, UNIX, and Application administration skills in a TCP/IP networked environment.
Experience working with relational DBMS (MS SQL Server, Postgre SQL/Postgres, Oracle, my SQL).
Demonstrated ability in configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.
).
Working knowledge of Docker, Kubernetes, and Helm.
Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at #J-18808-Ljbffr
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