Customer Experience Ai Sales Specialist, Google Cloud

vor 2 Wochen

Central Coast, Österreich Tideri Jobbörse Vollzeit

corporate_fare Google place Sydney NSW, Australia; Melbourne VIC, Australia
Apply
info_outline
At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms, and people.
We welcome Indigenous applicants.
Please see our Reconciliation Action Plan for more information.

Note: By applying to this position, you will have an opportunity to share your preferred working location from the following: Sydney NSW, Australia; Melbourne VIC, Australia .

Minimum Qualifications: Bachelor's degree or equivalent practical experience.
10 years of experience in a sales role in the enterprise software, cloud, or AI space.
Experience engaging with, presenting to, and building relationships with executive leaders.
Experience identifying Contact Center as a Service (CCaaS) use cases to solve customer challenges or selling customer experience technology to clients.
Preferred Qualifications: Experience promoting the Contact Center AI (CCAI), Generative AI, and AI technology stack.
Experience working with cross-functional teams, including Product, Field Sales, Customer Engineering, and Solution Architects to build business cases for transformation and accompanying plans for implementation.
Experience working with and managing partners in implementation projects, including global system integrators and packaged software vendors.
Experience with contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, etc.).
Knowledge of regional, local, and industry data privacy and security rules and regulations.
Ability to engage and influence executive stakeholders as a business advisor and thought leader in AI.
About the Job: As a Customer Experience AI Sales Specialist, you will be responsible for growing the Contact Center AI (CCAI) and Contact Center as a Service (CCaaS) business by building and expanding relationships with new and existing customers.
You will collaborate with AI Sales Specialists (AISS), Cloud Field Sales Representatives (FSRs), Customer Engineers (CEs), and external customer stakeholders to identify innovative ways to multiply impact and drive overall value for Google Cloud sales cycles.

Google Cloud accelerates every organization's ability to digitally transform its business and industry.
We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, helping customers solve their most critical business problems.

Responsibilities: Build and maintain executive relationships with customers as the Contact Center AI (CCAI) Subject Matter Expert, manage business cycles, identify suitable use cases for Google Cloud solutions, and influence the long-term strategic direction of accounts.
Manage objectives and key results to deliver against quota and achieve or exceed strategic business and growth goals while accurately forecasting and reporting the state of the business for assigned territories.
Work with Google accounts and cross-functional teams (e.g., Customer Engineering, Marketing, Customer Success, Product, Engineering, and Channels) to develop go-to-market strategies, drive pipeline, and provide excellence in prospect and customer experience.
Assist customers in identifying CCAI (Contact Center AI) and AI/Generative AI use cases suitable for Google Cloud AI products and solutions, articulating key solution differentiators and the measurable business impact.
Google is proud to be an equal opportunity and affirmative action employer.
We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Google is a global company, and English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes.
Please do not forward resumes to our jobs alias, Google employees, or any other organization location.
Google is not responsible for any fees related to unsolicited resumes.

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