Level-2 Pos Tech Support

Vor 2 Tagen

Sydney, Österreich Sourcefit Vollzeit

Position Summary:We are seeking a highly skilled Level-2 Tech Support professional with a strong technical IT background and a comprehensive understanding of Windows, networking, and business processes related to Point of Sale (POS) systems.
The ideal candidate will have experience in a challenging support environment and demonstrate fluency in English with excellent communication skills.
This role requires a flexible 40-hour work week, including weekends, and a strong technical motivation to learn and grow within the field.Job Details:Work from homeTraining and Work Schedule:Week 1: Tuesday, Wednesday, Thursday, and Friday (7AM to 4PM).
Sat-Sun (RD).
Monday (7AM to 4PM)Week 2: Tuesday, Wednesday, Thursday (6PM to 12AM).
Friday (RD).
Saturday (8AM to 8PM).
Sunday (9AM to 7PM).
Monday (RD)Week 3: Tuesday, Wednesday, Thursday, and Friday (7AM to 4PM).
Sat-Sun (RD).
Monday (7AM to 4PM)Week 4: Tuesday, Wednesday, Thursday (6PM to 12AM).
Friday (RD).
Saturday (8AM to 8PM).
Sunday (9AM to 7PM).
Monday (RD)Responsibilities:Provide Level-2 technical support for our client's systems, ensuring prompt and effective resolution of customer issues.Troubleshoot and resolve technical problems related to Windows operating systems, networking, and POS business processes including end-of-day balancing, stocktaking, and bank EFTPOS & accounting integrations.Write and maintain scripts for task automation to improve efficiency and service delivery.Manage and troubleshoot databases at a core level, specifically SQL and Firebird.Offer support and guidance on WAN infrastructure and VPN configurations.Participate in system upgrades and database troubleshooting, ensuring minimal downtime and disruption to services.Maintain clear and effective communication with customers and team members, documenting issues and solutions thoroughly.Supervise and manage support service teams when required, ensuring high standards of service and support.Continuously seek to improve technical skills and knowledge through training and practical experience.Qualifications:Extensive knowledge and experience with WAN infrastructure and VPNs.Proficiency in scripting for task automation.Strong database management skills, particularly with SQL and Firebird.High level of IT capability, with a history of managing or supervising support services teams.Experience working in a challenging support environment, specifically with POS systems.Fluent English speaking with excellent communication skills.Flexible to work a 40-hour week, including weekends.Demonstrated technical motivation and desire to grow skills, particularly in systems upgrades and database troubleshooting.#J-18808-Ljbffr

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