Advisor, Technical Support, Sydney Digital Technology
vor 1 Monat
Become invested in the community Join a global investment group and take pride in helping build a sustainable future.
At CDPQ:
We value your unique contribution to a world-class team.We give you work that allows you to flourish and excel.We offer opportunities to learn from experts who generously share their knowledge.We are fully invested so that you can fulfil our mission every day.Job Description The office automation environment is an important aspect of CDPQ strategy evolution, whose goal is to be connected everywhere, at all times, to support the organization's globalization and deploy tools to foster collaboration. This includes the evolution of workstations, managing office automation tools, collaboration, videoconference and telephony.
Reporting to the Director, Desktop Support and International Offices, as Advisor, Technical Support for the Sydney office, the incumbent provides support, maintenance and troubleshooting for computers, peripherals and software following established standards. The advisor contacts users, follows up on their requests and ensures they are completed. The advisor provides support to the Sydney office and other offices in the Asia-Pacific region.
What you will do Ensure contact with users regarding their incidentsAnalyze requests, diagnose and resolve software and hardware issuesProactively follow up on requests and ensure communication with usersInstall, configure, maintain, and relocate computers and peripheralsParticipate in production deployments according to established standardsDocument the problem resolution process for each interventionDocument installation and repair proceduresParticipate in tasks related to various projects associated with the workstationProvide basic training on toolsProvide on-call support outside of office hoursFollow up with suppliers for various initiativesAct as the first point of contact for service requests related to equipment, software, applications, and network issues/Escalate high-priority issues to the directorProvide training and first-level technical support for all major business applications used by CDPQ employeesResponsible for IT onboarding of new hires and departuresWho you are AmbitionAccountabilityOpennessCollaborationTeam spirit and ease of communicationEase and ability to adviseTolerance for ambiguity, ability to simplify proposed solutionsOrganizational skills, autonomy, and rigorInitiative spiritWhat you bring Strong customer service skills with excellent interpersonal qualitiesMinimum 5 years of experience as a desktop technicianUnderstanding of the reality of international supportProficiency in English, both spoken and writtenAbility to work under pressureStrong problem-solving skillsExcellent knowledge of Windows, Office 365 (MacOS is an asset)Organizational and responsibility skills, team spiritAbility to install and move computer equipment as neededAustralian citizen or Permanent Resident preferredFeeling that my role is important. Having fun every day. Growing in step with my ambitions. Earning compensation that reflects my contribution. That's the professional experience CDPQ offers
We carefully review each application and directly contact those selected for an interview. CDPQ offers equal employment opportunities to everyone. Women, visible/ethnic minorities, Indigenous people and individuals with disabilities are all encouraged to apply. If you're interested in this job and even if your application does not meet all the criteria, do not hesitate to apply or contact us
CDPQ is also committed to promoting equity, diversity and inclusion as key values and sees them as a source of enrichment and pride for all its employees. Please let us know if you require adopted measures for the recruiting process.
CDPQ represents la Caisse de dépôt et placement du Québec and its subsidiaries.
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