Smb Customer Success Engineer
Vor 2 Tagen
Job DescriptionWe're looking for a Customer Success Engineer (CSE) to build, retain, and grow our Small to Medium Business client base.In this role, you'll partner with an Account Manager, applying best practices and solutions as the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.As a successful CSE, you'll help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide.As a successful CSE, you'll use your consultative mindset to leverage Procore's technology solution within the industries we serve. You'll be instrumental in creating long-lasting adoption and delivering custom ROI analysis for your client base. You'll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. You'll provide industry and technology thought leadership while encompassing Procore's values of Openness, Optimism, and Ownership.This position will report to the Manager of the SMB Customer Success team and be based in Sydney. We're looking for someone to join our team immediately.What You'll Do:Assist new clients through Implementation pathsMake data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platformDevelop and execute on account strategies for emerging accounts while working alongside Sales to deliver positive outcomes for clientsBuild trust and create meaningful relationships among champions and key executives within each accountIdentify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.This position requires 15-20% travel to Procore offices, client sites, and moreWhat we're looking for:Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems preferred or relevant years of experience1+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 1+ years of Construction industry expertise preferredAbility to leverage strong technical aptitude to master Procore's product offerings, business model, services, and emerging technologiesOutstanding presentation and communication skills both in-person and through virtual meetings, and in writingStrong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous dataExperience acting as a technology evangelistAble to operate in a fast-paced, diverse, innovative environment.Ability to read, speak, and write in EnglishAbility to train clients on product.Must work well within a team environmentPerks & BenefitsAt Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.About UsProcore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.
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Customer Success Manager, Smb
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