Senior Customer Experience Specialist
vor 4 Wochen
Senior Customer Experience Specialist
North Ryde, NSW
Start your career by making an impact and real connections with some of the most meaningful challenges around.
When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
Key Responsibilities:
Taking customer service calls and emails, and providing high level of support to clients across the APAC region Logging issues in Honeywell ticketing systems and/or customer platforms Allocate field service professionals to attend customer site and dispatching the service work order Collaborate with internal departments to resolve customer queries in a timely manner Following up on work orders to completion to comply with SLAs Key Experience & Capabilities:
At least 1 year of experience in customer support Ability to identify customer needs and take action with a sense of urgency Contact centre experience highly regarded Flexibility to work in shifts including night shifts, public holidays as per rostering calendar Who We Are:
The Future Is What We Make It at Honeywell.
From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people.
Honeywell is an equal opportunity employer, and we support a diverse workforce.
Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Aboriginal and Torres Strait Islander peoples are encouraged to apply.
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