Enquiries Coordinator
vor 2 Wochen
About the Commons
Driven by the sincere desire to see people flourish. We support curiosity and believe in the collective power of people to instigate change. Our focus is on building and strengthening community and we challenge the status quo in an effort to innovate.
About the Role
The role of the Enquiries Coordinator is integral to the daily workflow of The Commons. As the first point of contact with The Commons, the successful candidate requires impeccable customer service skills and the ability to develop very detailed product knowledge.
The Enquiries Coordinator is responsible for managing incoming calls for The Commons and its associated brands, overseeing the main inbox, and responding to general enquiries. This role involves converting enquiries into scheduled tours, organising sales tours, booking meeting and event spaces, and providing comprehensive information about The Commons' products and services.
This is a fast-paced, entirely computer- and phone-based role that requires extreme attention to detail, outstanding customer service, highly developed organisation, and calendar management skills. You will also work towards set targets and KPIs. Working within a collaborative and tight-knit team, you will be empowered to achieve more and succeed in an ever-growing company
About You
We are looking for a dynamic, collaborative individual with a genuine drive to deliver excellent customer service, the ability to learn quickly, and who is highly motivated. The ideal candidate will be keen to work in an environment where you can build a long-term career with a team that recognises your unique skills and talents.
Additional skills and attributes that are desirable include:
Excellent communication & people skills
Experience in hotel/hospitality reservations environment is highly desired
Track record of use of CRM and Google suite of products
A distinct focus on delivering the highest standard of customer service
Fresh, fun attitude with a passion for creating a memorable experience for customers
KEY RESPONSIBILITIES
The responsibilities of the role include but are not limited to:
Manage all inbound leads
Qualify leads with an adequate solution
Update and maintain CRM with accuracy
Collaborate with our Membership Managers & Community Teams
Support booking for external enquiries for meetings & event spaces
MEMBERSHIP ENQUIRIES
Act as the first point of contact for all sales and general enquiries via phone & email inbox
Qualify initial leads and pre-screen organisations
Liaising with the wider team to discuss team fit, conflict of interest & suitability
Provide information about The Commons Memberships and other product offerings over the phone
Schedule sales tours across all Commons locations including associated brands (Central House & Forum)
Follow up sales leads and keep CRM updated with progress
VIRTUAL OFFICE SALES
Answer questions regarding the Virtual Office products
Input sales leads into CRM (Salesforce)
Support the sale & onboarding process for all Virtual Office leads
EXTERNAL EVENTS/STUDIO/MEETING ROOM ENQUIRIES
Act as the first point of contact for external meeting room enquiries & bookings
Demonstrate knowledge of all photography/studio/meeting/event spaces across our network & sales process
DATABASE MANAGEMENT
Update and maintain the CRM system (Salesforce) with all leads
Manage & maintain general internal databases
Work Health & Safety
Conduct and maintain safe work practices by ensuring WHS standards are adhered to at all times
Ensure compliance with WHS standards. Communicate and educate members and team members to ensure a safe environment.
Values
All actions, conversations, and behaviours are to display behaviours that reflect the philosophy and values of The Commons:
Putting our members first
Fostering our community
Working together as a team
Constantly learning and growing
#J-18808-Ljbffr
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