Customer Support Officer
Vor 4 Tagen
Brighter Together Our mission is to make sustainability affordable and accessible for everyone.
By offering financial solutions to homeowners, we're making renewable energy and home improvements more accessible to the everyday Aussie.
Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the Year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards.
She is a passionate and humble leader who has a human-first approach to business.
As a business, we have been awarded AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies
We value different perspectives, skills, and backgrounds and have been recognized for our strength in creating a diverse and inclusive workplace, winning Best Workplace Diversity (Finnies 2021).
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Read on for info on this role
$0 - $0 a year
About the role Flex your communication style to respond to many different types of people.
You'll help to troubleshoot and solve customer problems effectively, while demonstrating empathy and understanding towards customer concerns.
Maintain clean and updated data in CRM systems and utilize customer support experience across email, chat, or phone interactions, both inbound and outbound.
Responsibilities As Customer Support Officer, you'll assist with a range of customer queries, ensuring to respond in a timely and professional manner.
Account enquiries - these can be general or for those who don't yet have an account as well as account detail adjustments.
Respond to document requests.
Assist with inbound vendor/merchants' enquiries.
Process payments, document payment arrangements made with customers.
Assist customers with the Brighte App and portal enquiries.
Help to troubleshoot any general IT or app issues.
Help customers with withdrawals & cancellations.
About You We want you to succeed in this role, so that means you'll bring some key skills to the table.
- Strong problem-solving abilities with the capability in troubleshooting and resolving customer inquiries efficiently.
- You have a high degree of understanding and can empathize with customers and understand their perspectives.
- Familiarity with CRM systems is highly advantageous.
Experience or familiarity with maintaining clean and updated data in CRM systems.
- You are adaptable and flexible, with a readiness to handle various customer inquiries and adapt to different situations.
- You have the ability to work towards targets and the capability to meet or exceed KPIs and SLAs consistently.
- Your attention to detail is high and you ensure accurate and thorough recording of information and data.
- A strong ability to stay calm and patient, especially when handling challenging situations or complaints.
- Previous customer support experience and proficiency in providing customer support via email, chat, or phone, both inbound and outbound, is essential to your success.
Benefits We're committed to building a culture where our people can thrive, both professionally and personally.
So, we offer a variety of benefits and perks to support you and your family.
· Flexible working arrangements to suit individual needs and a hybrid work model.
· Employee share options - every new staff member is given an opportunity to join our Employee Share Option Plans (ESOP).
· Exciting and regular social activities to keep you connected with your team and others in the business
· Nutritious snacks – who doesn't love that?
Our thoughtfully stocked pantry includes snacks to suit your every mood.
From fresh bread, protein bars, chocolate, soy crisps – you name it
We also offer a carefully curated collection of wines and beer on top for those looking to unwind or enjoy a social moment.
· End-of-trip facilities.
Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
Diversity and Inclusion At Brighte, we celebrate diversity and encourage you to bring your whole self to work.
Our inclusive culture is the foundation of our innovative and dynamic environment.
Named LinkedIn's #10 Top Australian Start Up (2021), we know we wouldn't be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.
If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume
All applicants will receive a response.
Please note that as part of our process, we require all candidates to undertake references and background checks, which include a police check, anti-money laundering and bankruptcy checks.
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