Associate Customer Support Analyst
vor 2 Wochen
DescriptionSPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners.
We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued.
Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain
Position Summary: We're seeking an Associate Customer Support Analyst to join our Customer Success organization
Reporting to the Customer Support Manager, in this position you will engage with customers to educate and solve technical requests via multiple support channels including phone, email, and chat.
If you possess strong technical aptitude, an ability to effectively problem solve and you are customer obsessed, this could be an excellent role for you
Key Responsibilities: Assess the nature of customer needs and work to resolve issues ranging from basic to moderate complexity.
Refer and escalate to appropriate internal teams as necessary.Communicate with customers regarding their queries about system automation with their Account/ERP/WMS system and their trading partners.Work proactively with other teams in SPS to resolve the issues for customers.Assist customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services.Log and track customer interactions using the designated customer resource manager (CRM).Demonstrate agility by acting as a flex resource as necessary across multiple contact channels.Adhere to provided schedules to ensure availability for customer needs and adapt to changes when needed.Passion for the customer and advocating for their requests within the company.An eye for detail with logical problem-solving skills.A technical mindset and the ability to adapt quickly.Location: In this hybrid role, you will be required to work onsite from our Melbourne, Australia office 3 days per week.
Required Qualifications: Bachelor's degree or equivalent combination of education and experience.
Strong verbal and written communication skills, proven organizational skills with an ability to effectively manage multiple projects in a fast-paced environment.Proven ability to understand and work effectively with technical processes and data.Excellent customer interaction skills and demonstrated ability to work effectively in a team environment.Requires hours Monday to Friday 8:00am to 4:30pm OR 9:00am to 5:00pm.Preferred Qualifications: Prior customer support experience or technical/help desk experience preferred.Knowledge of Systems such as Cin7/Dear/Unleashed/Xero/MYOB.Knowledge of WMS systems, pick-pack, and order fulfilment processes.Knowledge of order processing and fulfilment.Knowledge of 3PLs.#J-18808-Ljbffr
-
Associate / Analyst
vor 3 Monaten
Melbourne, Österreich Fccapital VollzeitWe have a rare opportunity to join FC Capital's investment team as an Analyst/Associate.FC Capital is an Australian-based financial services company with a focus on Australasian private debt investments and funds management.The firm is headquartered in Sydney and has a support office in Manila.FC Capital's senior management and investment team comprise...
-
Customer Data Analyst
Vor 4 Tagen
Melbourne, Österreich This Is An It Support Group VollzeitMECCA Brands is experiencing growing demand for customer data analysis and enablement to support the delivery of our personalisation, digital engagement, and behavioural marketing at scale.As a result, there is an exciting opportunity for a customer-focused and analytically minded Customer Data Analyst to join our team.The Role You Could Play Reporting to...
-
Private Credit Analyst/Associate
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitAn exciting opportunity has arisen for a dedicated and results-driven Private Credit Analyst / Associate to join a leading financial services firm.This role offers the chance to be part of a seasoned investment team, working collaboratively to achieve superior results.The successful candidate will have the opportunity to be involved in end-to-end investment...
-
Associate Security Analyst Incident Response
vor 1 Monat
Melbourne, Österreich State Government Of Victoria, Australia VollzeitAssociate Security Analyst Incident ResponseJob posted: 06/12/2024The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st...
-
Associate Security Analyst Incident Response
vor 1 Monat
Melbourne, Österreich Department of Education & Training, Victoria VollzeitAssociate Security Analyst Incident ResponseJob posted: 06/12/2024The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st...
-
Customer Data Analyst
vor 2 Monaten
Melbourne, Österreich Miller Leith VollzeitCompany Overview: An industry-leading retail brand is seeking a Customer Data Analyst to play a pivotal role in a national loyalty program and data transformation initiative.Our client is investing heavily in digital innovation to create a seamless, unified customer experience across both online and in-store channels.As part of a new membership program team,...
-
Associate Security Analyst Incident Response
vor 1 Monat
Melbourne, Österreich State Government Of Victoria, Australia VollzeitAssociate Security Analyst Incident ResponseJob posted: 06/12/2024The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st...
-
Business Analyst
vor 2 Monaten
Melbourne, Österreich Country Road Group VollzeitBusiness Analyst - CustomerJob no: 997098Work type: Full-TimeLocation: Melbourne - CBD & InnerCategories: DigitalCountry Road Group (CRG) is embarking on transformation to position itself for growth, leveraging our scale, capabilities and culture as a House of Brands. We are investing in new and existing capabilities and have a number of exciting...
-
Associate Security Analyst Incident Response
vor 1 Monat
Melbourne, Österreich Department of Education & Training, Victoria VollzeitAssociate Security Analyst Incident ResponseJob posted: 06/12/2024The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st...
-
Technical Support Analyst
Vor 2 Tagen
Melbourne, Österreich Donuts Inc. VollzeitThe Technical Support Analyst is responsible for troubleshooting and resolving customer issues.Under minimal supervision, provides user support, general problem analysis and resolution, technical assistance, and training for registry services.Acts as Subject Matter Expert and represents Technical Support in related projects, including producing...
-
Application Support Analyst
vor 9 Stunden
Melbourne, Österreich Corelogic VollzeitApplication Support AnalystApply locations Hampshire, ENG time type Full time posted on Posted 23 Days Ago job requisition id REQ16207At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric.CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and...
-
It Support Analyst
vor 3 Monaten
Melbourne, Österreich Ray White VollzeitAn exciting opportunity has become available to join the IT team at Ray White corporate as our new IT Support Analyst.Based in Brisbane reporting to the IT Service Desk Manager, this role will be well suited for someone who wants to jump in and work across various areas of the business utilising multiple applications, both customised for the Ray White...
-
Customer Care Associate
vor 3 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitWe're seeking passionate Customer Care Associate to be part of our dynamic Melbourne-based team.Is this your next role?As a Customer Care Associate, you'll use your excellent customer service and administrative skills to provide outstanding support to our existing customers.You'll ensure customer needs are always at the heart of every interaction.From...
-
Technical Support Analyst
Vor 2 Tagen
Melbourne, Österreich Donuts Inc. VollzeitThe Technical Support Analyst is responsible for troubleshooting and resolving customer issues.Under minimal supervision, provides user support, general problem analysis and resolution, technical assistance, and training for registry services.Acts as Subject Matter Expert and represents Technical Support in related projects, including producing...
-
Application Support Analyst
Vor 2 Tagen
Melbourne, Österreich Storagemart | Mms VollzeitAt MCAN, we are proud of the team we have built and the development opportunities we provide to our team members.Our people are our most important assets in helping Canadians achieve the dream of homeownership.We are a home for talented professionals looking to grow their careers and passionate about continuous learning and development.We are certified from...
-
Customer Experience Analyst
Vor 2 Tagen
Melbourne, Österreich Latitude Financial Services VollzeitAs the Customer Experience Analyst , you'll play a key part in enhancing the financial services experience for our growing customer base.With a focus on analysis and reporting, you'll use your exceptional data skills to uncover valuable insights that drive continuous improvements to our products and services.Let's look at some key responsibilities: Support...
-
Associate Security Analyst Incident Response
vor 1 Monat
Melbourne, Österreich State Government Of Victoria, Australia VollzeitAssociate Security Analyst Incident ResponseJob posted: 06/12/2024The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives.It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st...
-
Associate Security Analyst Incident Response
vor 1 Monat
Melbourne, Österreich State Government Of Victoria, Australia VollzeitAssociate Security Analyst Incident ResponseJob posted: 06/12/2024The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and knowledge for a 21st...
-
Equity Research Associate, Research
vor 1 Woche
Melbourne, Österreich Buscojobs VollzeitWe are looking for a Research Associate, to be based in Sydney, and be responsible for providing support to the research team.The applicant will be primarily responsible for coordinating research activities (e.g., compiling research for daily packs, updating models and helping to arrange industry meetings) and working with a senior analyst on research...
-
Customer Service Associate
vor 2 Wochen
Melbourne, Österreich Buscojobs VollzeitJob Title : Customer Service AssociateWho we are : As one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature.We supply our stores with gently-used, one-of-a-kind...
