Customer Support Consultant
Vor 4 Tagen
Job Category: Banking and Financial Services
Do you want to be part of using the business of banking as a force for good?
Do you want to create a positive impact for people and the planet?
Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.
We're growing fast as more people choose to align their banking with their values.
We're a customer-owned, B Corp certified bank.
We empower our staff and 185,000+ customers to be part of the clean money movement.We currently have a permanent, full-time Customer Support Consultant opportunity for an enthusiastic and motivated individual to join our Customer Support and Recoveries Team.
The role of Customer Support Consultant is to assist customers faced with financial difficulty or hardship and to assist in keeping bad debt loss expense to acceptable levels.
This position can be located in Bendigo, Collingwood, or our Moe office.
We have big plans to become Australia's most trusted bank and a leading purpose-driven business.As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.Every role and person in our bank is essential to bringing our values, purpose, and aspiration to life.We offer flexible working options, competitive salary, and 13% super.Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations, and discounted gym memberships.We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation, and family violence leave; and the opportunity for bonus annual leave.We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.What you will be doing Identify, assist and assess customers who are experiencing hardship.Identify and assist customers experiencing vulnerability.Manage and action collections allocation queues, including delinquent loan, overdrawn, and over-limit accounts, ensuring a level of priority commensurate with risk.Establish personal contact with customers to ensure suitable repayment arrangements are made to repay these outstanding debts.Report on accounts that are deemed high risk or potentially fraudulent.Report on accounts that require ongoing follow-up, that are potential skips or that could be considered potential bad debts.What you will bring Banking and finance knowledge.Experience in collections with a supportive approach and keen intuition.Experience negotiating debt repayment solutions to achieve a desired outcome.Experience in default process management and a good understanding of the National Credit Code and Comprehensive Credit Reporting.Ability to assess financial statements (lending experience is also desirable).Excellent communication skills (written, verbal, and interpersonal) and a high degree of diplomacy when dealing with customers in difficult circumstances.High level of professionalism and customer service focus.Strong problem-solving, critical thinking, and decision-making skills.Excellent time management and multi-tasking skills.Good competence with the Microsoft Suite (Excel / Outlook / Word).Commitment to Bank Australia's purpose, aspiration, values, and brand as well as the B Corp ethos.By submitting an application you agree to Bank Australia's Privacy Policy for applicants and confirm that you are legally able to work in Australia.
Bank Australia is an equal opportunity employer committed to sustainable development.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds, and people with disabilities because we want to reflect the diversity of our communities.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Bank Australia reserves the right to withdraw this advertisement at any time.
Candidates will be progressed as applications are received, rather than after the advertisement closure date.
If you wish to be considered, please submit your application as soon as possible.
Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.
#J-18808-Ljbffr
-
Customer Support Manager
vor 2 Wochen
Melbourne, Österreich Dynamo Recruitment Pty VollzeitCustomer Support ManagerDynamo Recruitment Purpose of the Role: As the Customer Support Manager, you will lead our Customer Support team in delivering professional and timely assistance across our suite of solutions.Your focus will be on workflow management, support, training, and documentation, ensuring customer satisfaction through effective communication...
-
Desktop Support Consultants
vor 1 Woche
Melbourne, Österreich Michael Page Australia VollzeitAbout Our Client Our client is a leading healthcare provider, committed to delivering a range of medical services to the community. They are a large organisation with over 10,000 dedicated team members spread across various departments, all working together to provide superior health services.Job Description Providing first-line support for MS Teams and...
-
Desktop Support Consultants
vor 1 Woche
Melbourne, Österreich Michael Page Australia VollzeitAbout Our ClientOur client is a leading healthcare provider, committed to delivering a range of medical services to the community. They are a large organisation with over 10,000 dedicated team members spread across various departments, all working together to provide superior health services.Job DescriptionProviding first-line support for MS Teams and...
-
Telstra Retail: Customer Service
vor 1 Tag
Melbourne, Österreich Tideri Jobbörse VollzeitTelstra Retail: Customer Service & Sales Consultant Apply Locations: Melbourne, Greensborough Plaza Shop 258 259 25 Main St, Telstra Store Point Cook, Telstra Store Brunswick, Telstra Store Camberwell Employment Type: Permanent Closing Date: 8 Sept 2024 11:59pm Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra's customers...
-
Customer Contact Centre Consultant
vor 1 Tag
Melbourne, Österreich Regional Express (Rex) VollzeitCustomer Contact Centre ConsultantRex is Australia's largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia.In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter...
-
Telstra Retail: Customer Service
Vor 2 Tagen
Melbourne, Österreich Telstra Corporation VollzeitTelstra Retail: Customer Service & Sales ConsultantApplyLocations: Melbourne, Greensborough Plaza Shop 258 259 25 Main St, Telstra Store Point Cook, Telstra Store Brunswick, Telstra Store CamberwellEmployment Type: PermanentClosing Date: 8 Sept 2024 11:59pmJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers...
-
It Support Consultant
Vor 2 Tagen
Melbourne, Österreich Milestone It (Milestone Information Technology) VollzeitAs an IT Support Consultant, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure. This role offers the opportunity to develop your technical skills while gaining hands-on experience in a dynamic and collaborative environment.Key...
-
Therapy Support Consultant
vor 3 Wochen
Melbourne, Österreich Air Liquide VollzeitTherapy Support ConsultantApplyLocations: Australia, OrmeauTime Type: Full TimePosted On: Posted YesterdayJob Requisition ID: R10054183Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services.We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.As...
-
Receptionist And Strata Support Consultant
vor 2 Wochen
Melbourne, Österreich The Pica Group VollzeitReceptionist and Strata Support ConsultantSydney NSW, Australia Req #323Friday, 4 October 2024Join PICA Group as a Casual Receptionist and Strata Support Consultant in Sydney CBD! Are you ready to be a pivotal part of a dynamic team?PICA Group, a unique network of industry specialists in strata and facilities management, developer advisory, debt recovery,...
-
Customer Service Consultant
Vor 6 Tagen
Melbourne, Österreich Auto & General Insurance VollzeitWho is Control Insurance Solutions: Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services.We are an agile and fast-paced business with a high-performance culture.We develop products and solutions to meet both customers and partner needs.We are...
-
Position: Senior Customer Success Consultant New
Vor 7 Tagen
Melbourne, Österreich Rea Group Ltd. VollzeitREA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every...
-
Position: Senior Customer Success Consultant New
Vor 7 Tagen
Melbourne, Österreich Rea Group Ltd. VollzeitREA Group is not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every...
-
Inbound Customer Experience Consultant
vor 2 Wochen
Melbourne, Österreich Tsa Group - Australia VollzeitCompany DescriptionJoin the TSA Family: Elevate Customer Experiences with Us!TSA is proudly Australian-owned and a leader in the Outsourcing Industry. We help some of the country's biggest brands connect with their customers in meaningful ways. With call centres in both Australia and the Philippines, we're on a mission to revolutionize how people interact...
-
HR Support Consultant
vor 4 Wochen
Melbourne, Österreich Employment Hero VollzeitThis is a HR Support Consultant (12 month fixed term) role with one of the leading companies in AU right now 🔥 -- Employment Hero -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Employment Hero 🧐🧐### **What might your days look like** As a HR Support...
-
Customer Engagement Experience Consultant
vor 1 Woche
Melbourne, Österreich WISE Employment VollzeitCompetitive base salary + super + NFP salary packaging + bonuses + more!Are you a results driven customer service professional, and enjoy a challenge?"Top 30 Most Inclusive Employer 2022/2023" - Diversity Council Australia With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring,...
-
Oci Support Consultant
vor 2 Wochen
Melbourne, Österreich Version 1 Group VollzeitVersion 1's market leading Enterprise Applications Practice specialises in Finance, Supply Chain, HR, and Payroll Solutions with over 700 Oracle Specialists across the UK, Ireland, US, Australia, India and Slovenia.We deliver consulting and managed services to transform and optimise ways of working for more than 230 customers through the provision of...
-
Customer Service Consultant
vor 2 Wochen
Melbourne, Österreich Creditorwatch Logo Is A Registered Trademark Of Creditorwatch Pty Ltd VollzeitWho are we?So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.As a commercial credit reporting...
-
Customer Feedback Officer
vor 3 Wochen
Melbourne, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitHospitality, Travel & TourismSource: uWorkinJOB DESCRIPTIONIntroduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing.You'll be part of a resilient team that works together to redefine the boundaries of excellence.At our organization, we value...
-
Customer Service Consultant
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitWho are we?So you might ask, who's Creditor Watch?Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products.By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.As a commercial credit reporting...
-
Customer Service Consultant
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitWho are we?So you might ask, who's CreditorWatch?Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products.By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.As a commercial credit reporting...
