Nrn - National Renewable Network | Head Of Asset Management

vor 4 Stunden

Sydney, Österreich Tideri Jobbörse Vollzeit

Attractive Base Salary + Super + Stock Options
As the
Head of Asset Management
at NRN, you will play a pivotal role in establishing and leading the safe operations of our solar and battery fleet.
You will oversee the monitoring, maintenance, and reporting activities to maximise asset uptime and deliver value to stakeholders, including customers, energy retailers, and investors.
This role offers the unique opportunity to build the asset management function from the ground up, aligning with NRN's vision to become the best Distributed Energy Resource (DER) asset manager in Australia.
This role requires a multidisciplinary approach to building scalable processes and systems and exceptional cross-functional collaboration.
It is ideal for a dynamic individual with strong analytical, operational, and communication skills who thrives in a fast-paced environment, is not afraid of getting their hands dirty, and wants to grow into a leadership position.
It offers an exciting opportunity to be at the forefront of the renewable energy transition, contributing to NRN's mission of democratising access to affordable, sustainable energy solutions.
Core focus areas of this role include:
Developing an Asset Management Plan
Fleet monitoring and fault management
Case tracking and resolution
Coordination and oversight of field service activities
Performance reporting and stakeholder communication
Asset Management Plan
Design and implement a comprehensive plan to manage Distributed Energy Resource (DER) assets effectively across diverse geographical regions.
Identify gaps and inefficiencies in the current approach to DER asset management.
Define standard operating procedures (SOPs) for all asset management activities, including installation, maintenance, and decommissioning.
Develop templates and documentation standards to ensure consistency across regions and teams.
Fleet Monitoring
Identify, scope and implement industry-leading monitoring tools.
Identify faults and underperformance issues in the NRN fleet of assets.
Perform diagnostic analysis to provide insights for rapid rectification work.
Liaise with OEM technical support and other experts to improve diagnostic accuracy.
Track performance metrics of PV systems and batteries, ensuring deviations from expected performance are flagged immediately.
Perform regular trend analysis on fleet data to identify underperforming assets or recurring issues.
Provide feedback and guidance towards continuous improvements of monitoring tools.
Case Management
Prioritise, assign, and track case tickets to ensure timely resolution within established service level agreements (SLAs).
Maintain up to date case notes to ensure accurate all communications, diagnostics and actions are captured.
Provide feedback loops from resolved cases to stakeholders, incorporating lessons learned into the asset management strategy.
Field Service Management
Maintain relationships with field service providers, ensuring they meet NRN's quality and performance standards.
Assist with rectification work, providing guidance and support to field service providers as required.
Develop clear service protocols and expectations for field teams to follow during site visits.
Monitor and manage service provider KPIs, such as response times, first-time fix rates, and customer satisfaction.
Liaise with customers directly in a pro-active manner to provide an update on the performance or repairs of the assets installed.
Reporting
Provide real-time updates on key performance, quality and safety metrics to internal stakeholders and for external reporting.
Develop and maintain dashboards for real-time visibility into fleet health and performance metrics.
Track improvement trends on rectification timelines from issue start date to final close out.
Provide insights into warranty claims, system failures, and fault type trend analysis.
Skills & Experience Required
Process-driven thinking, with the ability to develop scalable processes and implement them in cross-functional teams.
Understanding of safety and QA frameworks in the construction and energy sectors.
Background in coordinating and managing field service activities to ensure compliance with quality standards.
Experience in building asset management and customer support teams.
Proficiency in using asset monitoring and management platforms, diagnostic tools, and data analysis software.
Ability to develop and manage workflows for case management, preventive maintenance, and corrective maintenance.
Strong organisational skills to coordinate field service activities and ensure timely issue resolution.
Excellent verbal and written communication skills to interact with customers, field service providers, OEM technicians, and internal teams.
Analytical mindset with the ability to diagnose and resolve technical issues effectively.
Capacity to prioritise tasks and make decisions under pressure to minimise downtime.
Flexibility to adapt to a fast-paced startup environment and evolving responsibilities.
Proficiency with MS Office tools, Salesforce, and other digital platforms used for asset and case management preferred.
Understanding of solar PV and battery technology, including system performance monitoring, fault diagnostics, and maintenance requirements preferred.
About NRN
National Renewable Network is an Australian based company on a mission to democratize access to renewable energy for households and businesses.
We believe that everyone should be able to benefit from cheaper renewable energy and we are striving to eliminate the financial burden of making the switch to solar, batteries and other renewables.
We are at a very exciting stage in our growth and are looking for enthusiastic individuals to join our dedicated, mission driven team.
We celebrate diversity, and are fostering a positive culture of transparency, inclusion, and high performance.
We encourage all qualified candidates to apply.
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