Member Experience Lead
vor 1 Monat
Join the Member Experience team at LangwarrinCasual role with genuine future career opportunitiesGenuine focus on member experience & Not Sales - it's all about the VibeThe OpportunityAt Revo Fitness, we're so excited to be breaking ground and bringing our simple gym membership to Langwarrin in Victoria
We're embarking on a serious and exciting period of growth, opening new clubs to help more members achieve their health and fitness goals.
What sets us apart is that we make the gym simple, and we don't do things by halves… We're coming in hot with plans to open new gym locations in Victoria.
We're ready to welcome aboard team members who'd love to come along for the ride and help us deliver the Revo vibes to our new gyms.Our Member Experience Leads are the first point of contact for all our members, therefore critical to ensuring our member brand promise and their expectations are met.Working with our Club Manager, ensuring our member experience is a welcoming, high quality, simple and consistent process is the prime function of this role.Key Responsibilities:Revo Team Experience:Relationships are everything – ensuring you work closely and positively with your teammates, emulating our Company Values and Behaviours, representing our company culture is critical.Member Experience:Our member's experience is directly shaped by the way our team approach, help & support both potential and new members in our clubs.
Ensure all interactions with all members align with our vision, mission and brand values to enable a unique and rewarding experience for potential and current members.Ensure when signing on and orientating a new member, you genuinely connect and build a relationship with that new member, being a key part of their health and fitness goals.Facilities, Equipment and Stock Management:Ensure the Club maintains and presents to Revo's high standards and expectations, including Equipment and accessories being organised and spot cleaned according to procedures.Health and Safety:The safety of our team and Members is critical.
Ensure Members comply with the relevant Health and Safety regulations and Company's procedures.Reporting and Administration:Ensuring effective administration of our systems, which can include effective management of relevant information including member details, checklists and maintaining confidentiality.Essential Skills and Experience:Alignment to our Revo Brand, Values and Behaviours is a mustAccountableEffectively CommunicatesCustomer OrientatedInterpersonal SavvyInitiative – going above and beyond.Maintain a valid and up-to-date Certificate First Aid & CPR CertificatePrevious experience in a Customer Service role is desirable, but not essential.Who is Revo?Our goal is to make quality fitness affordable and more accessible to all.
We believe in making the gym simple, with no complicated contracts, no unnecessary fees and no catches
Our gyms are open 24/7 so our members can work out how they want, when they want.
We have a members-first mentality always, and aim to provide the best vibes and customer experience possible.Our Values:We keep it simple.We do what we do well.We care about people.We are all about the experience.We believe in continuous improvement.If you're ready for a new challenge and want to join a vibrant team who love taking things to the next level, we can't wait to hear from you.
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