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Product Specialist
vor 2 Monaten
time left to apply End Date: December 14, 2024 (15 days left to apply)job requisition id R-0019323Join the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and businesses live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.The Decarbonisation and Customer Strategy (DCS) Team operates at the cutting edge of the retail energy transition for Commercial and Industrial customers. The team defines and executes market growth strategies and develops and manages emerging propositions in renewable energy, electric vehicle charging, batteries and Virtual Power Plants. The broader team also provides analytics and commercial support to deliver on the vision of being the decarbonisation partner of choice for Australian businesses.As the C&I Product Specialist, you will be responsible for providing delivery and operational capability for the development and management of emerging customer propositions for Commercial and Industrial customers.This is a 12-month fixed term position.What you'll be doing:Identifying and documenting customer and business requirements to support the development of new or enhanced C&I energy product propositions, including mapping customer journeys and business processes, and coordinating cross-functional teams to deliver new or enhanced C&I energy product propositions.Maintaining system and operational processes to onboard and manage customers through the lifecycle of products in market, including identification of continuous improvement opportunities.Exploring and leading the implementation of opportunities to automate processes that support the delivery and management of C&I products.Developing and maintaining reporting to provide visibility of product performance and supporting the management of the customer experience.Actively promoting strong relationships with key stakeholders supporting the product delivery and operations function and preparing the monthly energy insights report for C&I customers.What you'll bring:A customer-focused mindset with experience supporting the implementation of new product features, customer experience and/or business process within a retail energy environment. Commercial and Industrial customer experience in a sales, service, operations or product role highly regarded.Experience in defining business requirements, mapping customer journeys and business processes for new product propositions and/or customer initiatives.Strong data analytical skills, including the ability to manipulate and analyse data to provide insights and business recommendations; Intermediate MS-Excel skills (essential). Basic SQL data analysis and Power BI skills (desirable).Strong interpersonal and communication skills (written and verbal) to leverage the capabilities of stakeholders across diverse teams to solve complex customer and business problems.Tertiary qualifications in business, information systems or related discipline, and/or SAP CRM and ISU experience (desirable).#LI-AM1, #LI-HybridInclusion at AGLAt AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careersAGL is a Circle Back Initiative employer - we commit to respond to every applicant.Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.Location: Docklands VIC 3008Job Family Group: Project Management - GroupAbout UsWe are Australia's largest energy generator & leading energy retailer.AGL is an ASX-listed leading integrated essential service provider, with a proud 186-year history of innovation and a passionate belief in progress – human and technological.From lighting the first gas streetlamp in Sydney in 1841 to helping shape a sustainable energy future for Australia, we have a track record of leading change.We deliver 4.3 million gas, electricity, and telecommunications services to our residential, small and large business, and wholesale customers across Australia.We operate Australia's largest electricity generation portfolio, with an operated generation capacity of under 9,000 MW, which accounts for approximately 20% of the total generation capacity within Australia's National Electricity Market.AGL has the largest renewables and storage portfolio of any ASX-listed company, having invested $4.8 billion over the past two decades in renewable and firming generation.
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