Itsm Process Specialist

vor 1 Woche

Perth, Österreich RAC WA Vollzeit

As an ITSM Specialist you will be ensuring IT service delivery disciplines and processes are delivering the right business valued outcomes in accordance to agreed SLAs and to support an integrated ICT problem management and cross functional delivery capability.What will you be doing?Managing ITSM Process Interactions: Managing seamless process management interaction with other ITSM processes such as knowledge, problem, system change configuration, and incident management.Enabling Problem Management: Enabling the operational execution of RAC ETS problem management processes and reviewing major incidents/problems in accordance with agreed incident management processes.Understanding Service Demands: Understanding RAC end-user computing and ICT service operations demands, ensuring ICT operating processes and RAC ICT asset knowledge are up to date.Improving Service Delivery: Ensuring service delivery process improvement, supporting incident management, service transition planning, and continuous improvement to service delivery procedures.Providing Management Support: Offering problem management support and guidance to the business, maintaining an up-to-date RAC ICT service catalogue, and knowledge base.Managing Changes and Configurations: Handling change and RAC ICT system configuration management, including change and service request backlog management.Coordinating and Coaching: Coaching and advising ETS operations team, managing escalations and prioritisation of service delivery activities, and collaborating daily with peer ITSM process managers.What are we looking for in you?Educational Qualifications: Tertiary qualifications in computer science or a related IT discipline are mandatory. Certification in ITIL or COBIT is also required.Project Management Certification: Relevant project management or Agile certifications such as Prince2, PMP, etc., are advantageous.ITSM Experience: Demonstrated experience in an ITSM Problem Manager role within an insourced ICT operations environment.Documentation and Process Mapping: Mandatory experience in documenting IT operation knowledge and process mapping.ITIL Knowledge: Good knowledge of ITIL best practices for change, release, configuration, problem, incident, and event management.Leadership and Goal Setting: Ability to lead oneself and others to succeed by managing expectations and identifying actionable goals.Additional Skills: Experience using Jira is advantageous. Availability to meet operational working hours, reasonable overtime, and occasional travel between RAC sites.What can we offer you?Innovative Technology Environment: Work with cutting-edge technologies and be part of a team driving digital transformation across RACWA.Growth Mindset Culture & focus on Career Development: Join a team that values personal development and enables continuous learning opportunities, certifications, and career progression within a supportive and growth-focused environment.Work-Life Balance: Benefit from flexible and hybrid working arrangements, including temporary remote work options and a focus on work-life balance.Impactful Projects: Contribute to high-impact projects or products that directly enhance RACWA's services to its members and the community.Diverse and Inclusive Workplace: Be part of an organisation that embraces diversity and inclusion, ensuring a welcoming environment for all employees.Employee Wellbeing: Take advantage of a strong focus on employee wellbeing, including mental health support, wellness programs, and fitness incentives.Community and Social Responsibility: Engage in meaningful community and social responsibility initiatives that align with RACWA's values and mission.About RACRAC WA is a member-focused organisation dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians. RAC values inclusivity, diversity, and flexibility in the workplace. As an Equal Opportunity Employer, we welcome everyone. For assistance during the application process, contact ******.
#J-18808-Ljbffr

  • Itsm Process Specialist

    Vor 7 Tagen

    Perth, Österreich Tideri Jobbörse Vollzeit

    As an ITSM Specialist you will be ensuring IT service delivery disciplines and processes are delivering the right business valued outcomes in accordance to agreed SLAs and to support an integrated ICT problem management and cross functional delivery capability.What will you be doing?Managing ITSM Process Interactions: Managing seamless process management...

  • Itsm Process Specialist

    Vor 7 Tagen

    Perth, Österreich Tideri Jobbörse Vollzeit

    Other (Information & Communication Technology) Contract/Temp As an ITSM Specialist you will be ensuring IT service delivery disciplines and processes are delivering the right business valued outcomes in accordance to agreed SLAs and to support an integrated ICT problem management and cross functional delivery capability.What will you be doing?Managing ITSM...

  • Itsm Process Specialist

    vor 1 Woche

    Perth, Österreich RAC WA Vollzeit

    Other (Information & Communication Technology)Contract/TempAs an ITSM Specialist you will be ensuring IT service delivery disciplines and processes are delivering the right business valued outcomes in accordance to agreed SLAs and to support an integrated ICT problem management and cross functional delivery capability.What will you be doing?Managing ITSM...

  • Specialist Itsm

    vor 1 Monat

    Perth, Österreich Roy Hill Vollzeit

    Other (Information & Communication Technology)Full timeCompetitive salary and three annual bonus schemesPerformance, Retention and Profit Share BonusesMultiple Benefits for all employees applicable to all facets of their lifeAbout the role:The Technology Portfolio & Performance team is currently seeking a Specialist ITSM to join them on a Monday-Friday based...

  • Specialist Itsm

    vor 1 Monat

    Perth, Österreich Roy Hill Holdings Pty Ltd Vollzeit

    About the role:The Technology Portfolio & Performance team is currently seeking a Specialist ITSM to join them on a Monday-Friday basis at Perth. Reporting to the Manager Service & Portfolio Management, you will be responsible for developing, deploying, and supporting IT/OT Service Management (ITSM) processes within the organization.The role requires...

  • Specialist Itsm

    vor 1 Monat

    Perth, Österreich Roy Hill Vollzeit

    Other (Information & Communication Technology)Full timeCompetitive salary and three annual bonus schemesPerformance, Retention and Profit Share BonusesMultiple Benefits for all employees applicable to all facets of their lifeAbout the role: The Technology Portfolio & Performance team is currently seeking a Specialist ITSM to join them on a Monday-Friday...

  • Specialist Itsm

    vor 1 Monat

    Perth, Österreich Roy Hill Holdings Pty Ltd Vollzeit

    About the role: The Technology Portfolio & Performance team is currently seeking a Specialist ITSM to join them on a Monday-Friday basis at Perth.Reporting to the Manager Service & Portfolio Management, you will be responsible for developing, deploying, and supporting IT/OT Service Management (ITSM) processes within the organization. The role requires...

  • Itsm Service Assurance Manager

    vor 3 Wochen

    Perth, Österreich Serco Asia Pacific Vollzeit

    Management (Information & Communication Technology) Full time Serco is a place where you can growJoin a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:Opportunities for...

  • Itsm Service Assurance Manager

    vor 3 Wochen

    Perth, Österreich Serco Vollzeit

    Management (Information & Communication Technology) Full timeSerco is a place where you can growJoin a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:Opportunities for...

  • Process Specialist

    Vor 7 Tagen

    Perth, Österreich Hays Vollzeit

    An excellent opportunity for a Process Specialist to provide their expertise to the team.Your new companyJoin the dynamic team where innovation meets efficiency. We are seeking a dedicated Process Specialist to drive operational excellence and support their continuous improvement initiatives.Your new role Process Optimization: Identify, analyze, and optimize...

  • Process Specialist

    Vor 7 Tagen

    Perth, Österreich Hays Vollzeit

    An excellent opportunity for a Process Specialist to provide their expertise to the team.Your new companyJoin the dynamic team where innovation meets efficiency. We are seeking a dedicated Process Specialist to drive operational excellence and support their continuous improvement initiatives.Your new roleProcess Optimization: Identify, analyze, and optimize...

  • Specialist Engineer Process

    vor 1 Monat

    Perth, Österreich Rio Tinto Vollzeit

    S pecialist Engineer Process We encourage women and Indigenous Peoples to apply, as we advance our business to more accurately reflect the world around us. Join our Process Engineering discipline providing world-class technical support to a variety of processing assets For the Perth based roles, enjoy flexibility of work time. The FIFO role is a family...

  • It Service Management Specialist

    vor 4 Wochen

    Perth, Österreich Ashurst Llp Vollzeit

    Ashurst is a leading global law firm with a rich history spanning more than 200 years.Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions, and governments in all areas of commercial law. The Opportunity We have a...

  • It Service Management Specialist

    vor 4 Wochen

    Perth, Österreich Ashurst Llp Vollzeit

    Ashurst is a leading global law firm with a rich history spanning more than 200 years. Our in-depth understanding of our clients and commitment to providing excellent standards of service have seen us become a trusted adviser to local and global corporates, financial institutions, and governments in all areas of commercial law.The OpportunityWe have a...

  • Process And System Support Specialist

    vor 4 Wochen

    Perth, Österreich Metso Vollzeit

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources.Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world.With us, you will embark on a personal growth journey and...

  • Process And System Support Specialist

    vor 1 Monat

    Perth, Österreich Tideri Jobbörse Vollzeit

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources.Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world.With us, you will embark on a personal growth journey and...

  • Process And System Support Specialist

    vor 1 Monat

    Perth, Österreich Metso Outotec Vollzeit

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Process And System Support Specialist

    vor 1 Monat

    Perth, Österreich Tideri Jobbörse Vollzeit

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources.Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world.With us, you will embark on a personal growth journey and...

  • Servicenow Architect

    vor 3 Wochen

    Perth, Österreich Tideri Jobbörse Vollzeit

    Roles and Responsibilities: Experience as a Senior Technical Lead / Architect.Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, ServiceNow modules.Leading at least a couple of Implementation projects in ITSM/CSM area and one complete Implementation lifecycle for ServiceNow.Experience in ServiceNow custom...

  • Senior Mechanical Design Engineer Fast

    vor 4 Wochen

    Perth, Österreich Beaver Process Equipment Vollzeit

    Fast-growing Australian manufacturing success story.Interesting work with challenging engineering problems to solve.Work with smart, motivated people in a high-performance team.Join our team to help develop a best-in-class engineering capability to support our rapid growth. Exciting high-performance environment. Piping design & fabrication engineering...