Desktop Support Officer
vor 1 Tag
Our Client requires the Contractor to provide Desktop Support Officers as set out in this order form.
Background: All devices at our client location will be upgraded to Windows 11.
Approximately 1600 devices will undergo the upgrade.
The rollout of Windows 11 will be conducted in stages, and the majority of the upgrades will take place in the Perth metro area; however, some devices are located in regional sites, and travel will be required to these locations.
The candidates will also be required to work on the PC Replacement Program, which will operate in parallel with the Windows 11 upgrade.
The requirements: Our Client will provide manuals for all tasks listed below, and the desktop support officers will be required to conduct these tasks as documented:
Perform upgrade from Windows 10 to Windows 11 (approximately 1600 devices)Perform Intune onboarding for the regional sitesTravel to the regional offices and recreation camps to perform the upgrade (approximately 150 devices)Conduct asset stocktake of all devices that are within the scope of this project across metro and regional sitesConduct asset stocktake of all corporate mobile phones issued to users across metro and regional sitesConfirm whether all corporate mobile phones have been enrolled into Microsoft Intune across metro and regional sites (and enroll any corporate phone if it hasn't already been done)Build and deploy new machines (in instances where the current machine is not compatible with Windows 11 and needs to be replaced)Provide support services before and after deploymentAssist in the disposal of out-of-support devicesTRAVEL AND ACCOMMODATION EXPENSES: Planned travel and accommodation costs will be arranged and paid by our client.
REQUIRED SKILLS, KNOWLEDGE, OR EXPERIENCE: Familiarity with Microsoft IntuneBasic troubleshooting skills to track down Intune autopilot enrollment/network issues and escalate to Systems TeamExperience in deploying SOE images to laptops/desktops from Dell support assist cloud portal or Windows 11 USB boot mediaExperience using in-place upgrade from Windows 10 to Windows 11 OSBasic understanding of GPOs (Device, baseline security, and user policies)Ability to run basic PowerShell scriptsAbility to follow SOE build process and instructions from internal documentationAbility to document issues/errors and assist/escalate with Systems Team to find specific fixesGeneral fault finding and diagnosing issues in Windows 10/11 devices and Microsoft Office applicationsAbility to install software packages as requiredBasic Active Directory and Azure Active Directory knowledgeAbility to conduct tasks as documented If you are interested, please apply below or contact Riya at ******
At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
Skills: Microsoft Intune, Azure Active Directory knowledge
Qualifications: Microsoft IntuneAzure Active Directory knowledge Education: Bachelor Degree
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Desktop Support Officer
vor 1 Tag
Perth, Österreich Randstad VollzeitOur Client requires the Contractor to provide Desktop Support Officers as set out in this order form.Background:All devices at our client location will be upgraded to Windows 11.Approximately 1600 devices will undergo the upgrade.The rollout of Windows 11 will be conducted in stages, and the majority of the upgrades will take place in the Perth metro area;...
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