Receptionist/Workplace Ambassador

vor 1 Tag

Melbourne, Österreich Manpower Australia Vollzeit

Job SummaryThe purpose of the Workplace Ambassador position is to provide a welcoming, professional, and efficient arrival experience for visitors and employees to Tabcorp offices. The Workplace Ambassador plays a traditional concierge role during peak periods ensuring that visitors and employees feel warmly welcomed into the space, well supported, safe, and taken care of. At other times, workplace ambassadors will leave reception to take a more proactive, visible approach to elevating the workplace experience through floor sweeps, vendor management, workplace activations and deepening client relationships.
Job ResponsibilitiesHours of operation: 08:30 - 17:00 hours, Monday to Friday.On public holidays the buildings will be closed.Maintain a high level of service, to the required JLL high standards.Recognise and develop strong relationships with key employees and clients.Manage all visitor arrivals, providing access passes (via the established Tabcorp - Technology platform) in line with access procedures, and making necessary calls to hosts when required.Pre-register and prepare visitor pass for VIP or group arrivals as required via the established Tabcorp technology platform.Assist visitors with wayfinding.Manage issued access cards including retrieval and preparation for re-use.Direct couriers to follow the correct delivery procedures if necessary.Answer and action phone enquiries.Monitor and action any emails received.Conduct regular experience sweeps of the workplace, resetting spaces, connecting with employees and proactively logging work orders.Run daily huddles with the FM team to ensure alignment in the provision of seamless experiences for guests and employees.Floor walks and re-stock breakfast bar where required and set up Thursday night drinks.Ensuring Exceptional ServiceIntuitive service delivery, anticipating needs or concerns exceeding Client expectations.Builds meaningful lasting relationships with Client employees and guests.Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained.Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered.Identify potential risks and escalate, as appropriate, to ensure no privacy breach, security incident or disruption to Client's operations occur.Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.Assistance and flexibility with Client events as needed to ensure flawless delivery.Serve as training center event concierge and manage conference room bookings including resolution of scheduling conflicts.Provide administrative and operational excellence for soft services.Perform additional job duties, as requested.Skills and ExperienceDiploma degree or above.1-2 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.Exceptional customer service skills and professionalism with a passion for hospitality.Ability to manage multiple priorities and deliver results in a fast-paced environment.Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.Ability to work independently - strong prioritization and time management skills.Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable.Excellent verbal and written communication skills with the ability to communicate professionally.Excellent organizational skills and process management.
#J-18808-Ljbffr

  • Corporate Receptionist | Investment Firm

    vor 4 Wochen

    Melbourne, Österreich Charterhouse Recruitment (Australia) Vollzeit

    Corporate Receptionist | Investment FirmCorporate Reception Investment Firm CBD location | Diverse workplace | great office environment Working with high end clients $75-80k + super Join a leading investment firm, experience within corporate reception within a corporate environment essential, excellent remuneration and benefits offered.About the companyBe...

  • Guest Service Agent

    Vor 4 Tagen

    Melbourne, Österreich Accor Hotels Vollzeit

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Receptionist

    vor 2 Wochen

    Melbourne, Österreich Fsradiology Vollzeit

    Excellent opportunity for a customer service superstar to join our supportive team as a Medical Receptionist in our fast-paced clinic located at Olympic Park in a F/T capacity. Join a supportive environment with career development opportunities Free onsite parking available for all IOP staff with access to public transport 7 day rotating roster As a medical...

  • Guest Service Agent

    Vor 4 Tagen

    Melbourne, Österreich Accor Hotels Vollzeit

    Company Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Guest Service Agent

    Vor 4 Tagen

    Melbourne, Österreich Accor Hotels Vollzeit

    Company Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guests in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Guest Service Agent

    Vor 4 Tagen

    Melbourne, Österreich Accor Hotels Vollzeit

    Company DescriptionSofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guests in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel...

  • Guest Service Agent

    Vor 2 Tagen

    Melbourne, Österreich Tideri Jobbörse Vollzeit

    Company Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre.Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline.As a Hotel for the Arts, Sofitel...

  • Optus Brand Ambassador

    vor 4 Wochen

    Melbourne, Österreich Crossmark Australia Vollzeit

    Casual Brand Ambassador - East Melbourne - VIC (Car and License Required)Exciting Casual Opportunity: Become an Optus Brand/Sales Ambassador!Do you love engaging with people and making a positive impact in your community? We're looking for vibrant individuals to join us as Optus Brand/Sales Ambassadors on a casual basis.Why This Role is Great:Dynamic &...

  • Receptionist

    vor 2 Monaten

    Melbourne, Österreich Jones Lang Lasalle Incorporated Vollzeit

    JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they...

  • Optus Brand Ambassador

    vor 4 Wochen

    Melbourne, Österreich Crossmark Australia Vollzeit

    Casual Brand Ambassador - East Melbourne - VIC (Car and License Required) Exciting Casual Opportunity: Become an Optus Brand/Sales Ambassador! Do you love engaging with people and making a positive impact in your community?We're looking for vibrant individuals to join us as Optus Brand/Sales Ambassadors on a casual basis.Why This Role is Great: Dynamic &...

  • Optus Sales Ambassador

    vor 1 Monat

    Melbourne, Österreich Crossmark Australia Vollzeit

    Suburbs included: Melbourne and surroundsExciting Casual Opportunity: Become an Optus Brand Ambassador!Do you love engaging with people and making a positive impact in your community? We're looking for vibrant individuals to join us as Optus Brand Ambassadors on a casual basis.Why This Role is Great:Dynamic & Engaging Work: Immerse yourself in a role where...

  • Optus Sales Ambassador

    vor 1 Monat

    Melbourne, Österreich Crossmark Australia Vollzeit

    Suburbs included: Melbourne and surroundsExciting Casual Opportunity: Become an Optus Brand Ambassador! Do you love engaging with people and making a positive impact in your community?We're looking for vibrant individuals to join us as Optus Brand Ambassadors on a casual basis.Why This Role is Great: Dynamic & Engaging Work: Immerse yourself in a role where...

  • Guest Services Ambassador

    vor 3 Wochen

    Melbourne, Österreich Jones Lang Lasalle Incorporated Vollzeit

    Guest Services Ambassador Apply remote type: On-site locations: Melbourne, VIC time type: Full time posted on: Posted 2 Days Ago job requisition id: REQ384574 JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for...

  • Receptionist

    vor 2 Monaten

    Melbourne, Österreich Jones Lang Lasalle Incorporated Vollzeit

    JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...

  • Receptionist & Administration Assistant

    vor 4 Wochen

    Melbourne, Österreich Care Super Pty Ltd Vollzeit

    Receptionist (Administration & Office Support)Full timeCareSuper is an innovative and award-winning profit-to-member fund that puts members first in everything we do. We aim to be widely recognised as a leading fund that delivers superior outcomes for its professionally minded members.This is a permanent full-time opportunity from Monday to Friday. The role...

  • Bose Brand Ambassador

    vor 3 Wochen

    Melbourne, Österreich Creative Activation Vollzeit

    Bose Brand Ambassador (Christmas Casual)CasualCGL – Retail Services is the retail marketing division of the Clemenger Group.With our two market-leading brands, Creative Activation and Clemenger Field Marketing, we offer unparalleled sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping, and...

  • Receptionist & Administration Assistant

    vor 4 Wochen

    Melbourne, Österreich Tideri Jobbörse Vollzeit

    Receptionist (Administration & Office Support) Full time CareSuper is an innovative and award-winning profit-to-member fund that puts members first in everything we do.We aim to be widely recognised as a leading fund that delivers superior outcomes for its professionally minded members.This is a permanent full-time opportunity from Monday to Friday.The role...

  • Receptionist - Concierge | Bmvs Docklands

    vor 2 Monaten

    Melbourne, Österreich Bupaoptical Vollzeit

    Exciting Opportunity has presented itself for you in Docklands, Melbourne CBD. Be at the heart of helping people live longer, healthier, happier lives! Bupa Medical Visa Services delivers health assessments on behalf of the Australian Government to our customers who are applying for visas to live, work or study in Australia. We are known for our welcoming,...

  • Optus Sales Ambassador

    vor 1 Monat

    Melbourne, Österreich Tideri Jobbörse Vollzeit

    Suburbs included: Melbourne and surrounds Exciting Casual Opportunity: Become an Optus Brand Ambassador!Do you love engaging with people and making a positive impact in your community?We're looking for vibrant individuals to join us as Optus Brand Ambassadors on a casual basis.Why This Role is Great: Dynamic & Engaging Work: Immerse yourself in a role where...

  • Office Administrator-Receptionist

    vor 4 Wochen

    Melbourne, Österreich Baptcare Vollzeit

    Office Administrator- Receptionist Full Time Camberwell VIC About the company: At Baptcare, we care.Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life's stages and challenges.Baptcare is a...