Manager Remediation, Qa

vor 3 Wochen

Sydney, Österreich Efinancialcareers Ltd. Vollzeit

Job DescriptionAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.Your new roleReporting to the Senior Manager, Remediation Practice, Quality Assurance and Performance, the Manager, Remediation Practice, QA and Performance is a critical member of AustralianSuper's 1st line Risk and Compliance team.You will be a key contributor to the design, development and embedding of a scalable, simple and repeatable approach to delivering appropriate and sustainable remediation outcomes for members and the Fund. These approaches and methods must accommodate for the successful integration of uplifted processes or lessons learnt back into BAU and consider the role of our third-party service providers in remediation activities.Key Responsibilities:Analyse incidents to form a view on the scope of the remediation.Work with stakeholders to understand what has happened and what should have happened.Review data to confirm what additional information is required to progress the remediation further.Create a scope document confirming what the root cause of the problem was, an estimated number of members impacted and what is required for the remediation.Prepare and progress approval of funding business cases.Utilise existing remediation project end-to-end experience to identify process improvements to support faster and potentially automated remediation.What you'll need:Significant experience working on remediation initiatives.Clear understanding of industry remediation guidance, including RG 277.Previous experience in authoring remediation documents, such as scope, methodology, compensation, communication and payment plans.Developed stakeholder relationship skills, including ability to initiate, maintain and develop relationships.Ability to formulate reports and to provide well-considered options for deliberation by management.Developed written and verbal communication/interpersonal skills with the ability to present ideas, perspectives, and issues to senior management and obtain a decision.Demonstrated ability and a willingness to highlight to management any issues and variations.Demonstrated ability to execute on deliverables.Skilled in Excel, Word and PowerPoint.Life at AustralianSuperAustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.What's nextApply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.Australian or New Zealand citizenship or Australian permanent residency status is required.Progress powered by purpose.
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