Qa & Compliance Manager (Maternity Leave Cover)
vor 1 Tag
QA & Compliance Manager (Maternity Leave Cover)2 weeks ago Be among the first 25 applicants
Company Overview: BizCover has got small businesses backs when it comes to insurance
Small businesses need insurance to protect their livelihoods.
They need insurance in a fast, easy to understand format and that's why they need BizCover.
The Team: The Risk and Compliance team basically does what it's name suggests - we advise the business on matters of risk strategies and mitigation and compliance obligations.
Reporting directly to the Head of Risk and Compliance you will work in a team that is responsible for the Quality Assurance, Dispute Resolution and the Compliance function across all BizCover channels and geographies.
Duration: 6 months fixed term contract (Opportunity for Perm)
The Role: Reporting to the Head of Risk & Compliance, the QA & Compliance Manager leads the QA team and ensures the adequacy of the QA frameworkOversee compliance across the business, ensuring adherence to regulatory obligations and AFSLManage internal compliance, monitoring, supervision, and risk frameworksOversee Third Party Risk Management, including contract review, supplier calendar maintenance, and sanction screeningSupport dispute resolution and ensure fair, timely outcomes for customersRequires strong leadership, attention to detail, and the ability to embed compliance into operations and strategyDay to day responsibilities: Compliance: Implement and oversee risk and compliance policies, ensuring adherence to regulatory frameworks and AFSL obligationsManage legal and compliance matters, including contracts, agreements, and sanction screeningConduct training on compliance and QA, monitor legislative changes, and update policies as neededSupport complaints handling, breach and incident management, and customer communications to ensure compliance and operational efficiencyReview marketing materials and collaborate with insurer compliance teamsQuality Assurance (QA): Lead the QA team, ensuring effective frameworks and reportingOversee call centre QA, including script creation, scoring, and calibration sessionsProvide insights on operational performance and risksManage QA projects and address escalated matters in alignment with compliance standardsRequirements: How will I be measured? Existence of up-to-date QA and compliance frameworks including documentation of processesPassing of ongoing auditsMeeting KPIs with regards to QAAdvancement and embedment of our compliance automation frameworksTimely resolution of complaintsOver time the reduction in the reoccurrence of the repeated complaints through the identification of root causes via the QA processWhat do I need to be successful? Law degreeA minimum of 3 years post qualification experience in insurance law and/or financial services lawStrong attention to detailAbility to prioritize and manage competing demands and time framesAbility to work with a wide range of people in a collegiate and responsive mannerBenefits: Hybrid working model with flexibility to work from home up to 3 days a week and a minimum of 2 days a week in the Sydney CBD officeExciting and rewarding team cultureQuarterly recognition awardsBusiness Casual dress codeRewarding Employee Incentive ProgramGrowing company with progression opportunitiesDiversity of employees makes for a creative and fun workplace.
At BizCover, we truly believe in the power of diversity.
We actively welcome applications from individuals with all kinds of backgrounds and experiences.
If you share our passion for making a difference and believe in creating an inclusive work environment, we would be thrilled to have you apply for this amazing opportunity.
Come and be a part of our journey as we foster a diverse and supportive atmosphere where everyone can flourish and showcase their distinct skills.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Quality Assurance
Industries: Non-profit Organizations and Primary and Secondary Education
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