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Vice President, Digital & Retail Partnerships, Australia MASTERCARD card_travel 10 to 15yrs ? As per Industry Standards location_on Australia (Australia) Job Description Our Purpose: We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.
Role Overview The Mastercard Australasian Account Management team seeks an experienced professional to lead the Digital & Retail Partnerships account team as Vice President (Digital & Retail Partnerships, Australia), where they will drive partnership strategy, account management and customer experience through establishing and developing deep relationships, consistently innovating and problem-solving.
This role reports to the Australasian SVP, Head of Account Management.
Responsibilities & Skills Will partner and understand key customers' priorities deeply, establishing core business needs and matching these to Mastercard capabilities to support growth and partnership opportunities.
Will be responsible for delivering performance targets through key portfolio management strategies, including developing strategies and proposals that deliver mutual benefits to the partner and Mastercard.
A focus on partnership management and all associated metrics (portfolio optimisation, acceptance, authorisation performance along with delivery of value-added, data or insights to drive partnership performance).
Tracks, reports and coordinates all partners and their interface to Mastercard stakeholders (primary account & team management role) with support of colleagues who have responsibility for account management of direct, indirect and retail acquired partners.
Develops and implements sales plans including business development, marketing and product management initiatives at both customer level & with regional or global stakeholders.
Leads and manages existing customer relationships.
Manages partner relationships that are strategically important or are in growth and development phase.
Identifies & recommends approaches to enhance Mastercard partnership performance with customers.
Works with the partners to establish, execute and report progress against annual business plans and targets.
Negotiates and executes agreements with partners and works with stakeholders to deliver on strategic goals.
Plays a lead role in internal conversations with key stakeholders to ensure partnerships are represented whilst activating collaborative partnerships between partners.
Directly supports Digital Partner / merchant discussions with other Mastercard stakeholders and partners.
Supports team and career path for early career stage colleagues under direct management or those who are part of the broader team.
Provides strong leadership and direction to the team.
Experience & Skills Proven business development experience in digital commerce, online retail (with payments background), PSP, issuing or fintech.
Expertise on the payment ecosystem including the role and prevalence of key global enablement technology partners.
Superior presentation skills.
Demonstrable skill & ability to formulate, articulate, influence, gain buy-in and implement business building ideas.
A strong team player that can influence, often without direct reporting lines in a matrixed environment.
Experience of negotiating and engaging with senior stakeholders on a commercial and technical level.
A strong technical understanding of the payments industry.
Ability to translate technical product specifications into sales messages for prospects.
Proven experience in developing relationships and building sustainable partnerships.
Good interpersonal and communication skills including both oral and written.
Strong customer orientation and successful negotiation skills.
Ability to work under pressure and to tight deadlines.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach; Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Apply Now Key Skills Partnership strategy Account management Business development Customer experience Negotiation skills #J-18808-Ljbffr
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