Customer Service Representative
Vor 2 Tagen
BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people.
We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.
The Opportunity Come and discover the opportunity to join our Fielders business in our Novar Gardens team as a Customer Service Representative.
With a proud history starting in Adelaide, today Fielders manufactures and markets steel building products across Australia.
We deliver customer-inspired outcomes that support architects, engineers, builders, installers, and property owners in creating their vision.
Our supportive, customer-focused team at Fielders has a passion for service and team interaction, representing the face of the business.
In this role, you will bring your experience and willingness to learn to support the team.
You will interact and manage internal and external customer inquiries and relationships, either in person, through phone calls, or through emails.
As a self-motivated, quick thinker, you can quickly adapt and juggle more than one task at any given time.
This is a Monday to Friday, day shift opportunity. What Will You Do? This role will offer variety and scope for an enthusiastic team player who enjoys the full spectrum of a busy workplace.
In addition to general sales and customer service duties, you'll be responsible for the following:
Interact with customers, managing those relationships and inquiries either face to face, via phone, and/or email.Collaborate with internal stakeholders including marketing, warehouse, and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable.Prepare and follow up on customer quotes, supporting our sales teams and branches across Australia.Provide internal support and regular feedback to our sales teams with customer and competitor information.Resolve issues and seek ways to improve the customer's experience.Ensure that tasks are completed in a timely manner and systems updated accordingly.More About You You will enjoy working in a team environment and bring:
Excellent communication, negotiation, and interpersonal skills.A strong customer focus with the ability to resolve issues effectively and efficiently.The ability to pick up new and custom IT systems quickly.A proactive approach in building constructive and effective relationships.A high attention to detail and the ability to complete multiple tasks simultaneously.A commitment to your own safety and well-being while caring for others.What's in it For You Ongoing training.Employee benefits with discounts on health and wellbeing products and services.Team lunches.Team building activities.Employee Assistance Program.Come and discover us at bluescope.com/life-at-bluescope/careers.
Together we can make a world of difference. Applications close Monday, 20th January 2025.
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