Senior It Manager
vor 2 Monaten
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.
On top of a competitive salary, our wellbeing days take you to 25 days leave a year and a health contribution. You'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.
About you:
As the Senior IT Manager for Access APAC, you will oversee all IT operations and strategy for APAC. You will be responsible for shaping Access's APAC technology operations by providing end-to-end management of our IT team, technology infrastructure and services.
You will also be responsible for strategic and workforce planning alongside fiscal management and reporting.
You'll also support APAC by successfully delivering IT Operations, M&A, Projects and innovation, managing the IT function, ensuring the security and integrity of our technology architecture and systems environment, and providing strategic leadership and guidance to the APAC Executive team.
In this key role as Senior IT Manager, you will be responsible for facilitating collaboration and driving technology initiatives that support global strategies and objectives whilst maintaining and improving SLA standards for the Service Desk Team.
Day-to-day, you will:
Lead and develop the APAC IT team, fostering a culture of continuous improvement, managing staffing levels and skills to ensure they remain up to date with changing technology and business requirements.
Oversee the design, implementation, and maintenance of APAC's IT infrastructure and allocation of equipment upgrades across APAC.
Implement cybersecurity policies and procedures, ensuring compliance with regulations and cost-effective solutions, maintaining and improving SLA standards & business processes.
Develop and implement the IT strategy in alignment with the company's business objectives & deliver integration projects in line with the IT&O M&A Directors strategy and timelines.
Provide advice to the APAC Executive Team on emerging technologies and their potential to innovate the business. In addition, provide 1-1 technical support to the APAC Executive Team and providing software training as required.
Providing 1st and 2nd line technical support via our Service Desk system for a wide range of external and internal applications, operating systems and hardware and ensuring team SLAs remain above 95% response times, including complaint escalations.
Accurate documentation and recording of actions in our Service desk application and ensure compliance with GDPR and ISO27001 along with designing training programs and workshops for staff and conduct regular system audits.
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
In conjunction with the FBP: Forecasting, budgeting, managing and annual reporting: APAC IT budget. To include running and sharing regular operation system reports with senior staff.
Your skills and experiences might also include:
Minimum 10 years' industry experience; with solid experience in daily IT operational support and minimum 6 years' experience at management level.
Expert knowledge in deploying, configuring, and managing Microsoft 365, InTune, MFA, PaloAlto, Cortex and SNOW.
Experience managing the IT requirements for acquired companies.
Demonstrated hands-on experience in the delivery of complex IT projects spanning multiple countries, along with identifying and managing project issues, risks and dependencies.
Demonstrated experience with office relocation and fit-out including audio-visual systems.
Experienced relationship-building skills and ability to engage with business functional requirements – demonstrating clear communication and convincing presentation skills.
Rigorous and detail-oriented analytical and problem-solving skills alongside excellent organisation and time management skills.
What are we all about?
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology; we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you?
Let's make a difference together.
Love Work. Love Life. Be You.
#J-18808-Ljbffr
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