Operations Supervisor

Come join the future of hospitality and be the Operations supervisor of our Vienna location

**Your mission, should you choose to accept**:
You are responsible for every aspect of the hotel operation together with the Front of House Manager, the Hotel Manager and your team, the community hosts. You will be supervising the daily operations & all the front of house areas. This includes all the communal spaces, facilities, reception, coworking, F&D, M&E, room inventory & the hotel outside surroundings. As you can tell, this goes way beyond your old-school hotel duties: you are the hotel’s super-skilled connector and responsible for the hotel’s seamless, smooth running.

You are an example to your team, have a hands-on mentality, keeps overview of everything that is going on in the hotel, and know our product & offer by heart. But most of all, you like to make connections, our guests know who you are and you, together with your team, are available & visible to them to assist them with all their needs or just to have chat to make their stay unforgettableIt is because of you every guest will become a raving fan of TSH

**In case you don’t know who we are**:
TSH is a game-changer. Our unique hybrid hotel concept offers student accommodation as well as long and short stay options for students-at-heart, together with epic facilities and exciting co-working spaces. You can already find The Student Hotel in the Netherlands, Germany, Austria, Italy, France and Spain. And with still to be opened properties in Madrid, Barcelona and Toulouse, our unique hospitality concept is truly taking root in the heart of Europe.

**What You’ll Do**:

- You’ll supervise and work together with our front of house staff to assist our guests in all their needs. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or making great new connections, it’s up to you to spread the TSH magic
- You know about our product offering and how to (cross-)sell these products to our guests.
- Any guest or team member question or complaint that comes in, you handle it like a pro. This also goes for any technical issue.
- You’re the internal TSH networker. You connect with your guest community and know exactly what's going on at all times and how to cater to their needs.
- Have fun Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about.
**Who You Are**:

- You're flexible, hands-on, motivated and have a positive approach
- You have at least 1 year of hotel experience or team leading experience
- You always have a helicopter view and know exactly when to be where and how to best assist the team
- You love responsibility and handle stressful peak periods like a pro
- You have good communication skills in English and German (other languages? The more the merrier)
- You're hard working, responsible and a “let’s do this” mentality
- You build, lead and inspire motivated, happy teams like a natural
- You’re legally allowed to work in Austria
**What We Offer**:

- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future.
- The chance to learn and grow in your role with the potential for future growth.
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.

We want you to be you. You have your own style; tattoos are cool and your hair is yours, not ours. Basically, we don’t want to change who you are because we think the best hospitality comes from people who can be themselves and show our guests their personality. Our team is diverse, representing more than one nationality, gender, age, sexual orientation, religion, culture and personality type. That’s what makes our team so special.