Associate Applications Support Officer(P1)

Associate Applications Support Officer(P1) - (2024/0557 (249004))

Organization: TCPC-Information Technology Unit

Primary Location: Austria-Vienna-Vienna-IAEA Headquarters

Job Posting: 2024-10-02, 7:15:24 AM

Closing Date: 2024-10-22, 4:59:00 PM

Duration in Months: 24

Contract Type: Fixed Term - Extrabudgetary

Probation Period: 1 Year

Full Competitive Recruitment: Yes

Organizational Setting

The Department of Technical Cooperation (TC) consists of the Office of the Deputy Director General, four regional Divisions (Africa, Asia and the Pacific, Europe and Latin America and the Caribbean), the Division of Programme Support and Coordination and the Division of the Programme of Action for Cancer Therapy (PACT). It provides strategic direction for the IAEA’s technical cooperation programme, and is responsible (in close collaboration with Member States) for the planning, formulation, implementation and monitoring of the programme, in line with the IAEA Medium Term Strategy.

Main Purpose

Role

Functions / Key Results Expected
- Maintain the configuration of active automated processes for TC project planning, implementation and reporting, leveraging new solutions against existing configurations and ensuring that all support resolutions are documented.
- Perform data quality check for TC related projects both within TC systems and the Oracle Enterprise Resource Planning System (ERP). These include, among other things, taking effective measures to clean-up duplicate data contained withing TC systems and Oracle contacts online, assigning roles in supported systems as directed by the TC Regional Divisions as well as by other Departments where necessary.
- Provide support to project management activities.
- Actively participate in testing to validate that the implemented features meet requirements.
- Prepare user manuals in support of upgrades, enhancements and refresher courses, assist in delivering training to internal and external users.

Competencies and Expertise

**Core Competencies**(Competency Framework)

**Name**

**Definition**
- Communication- Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.- Achieving Results- Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.- Teamwork- Actively contributes to achieving team results. Supports team decisions.- Planning and Organizing- Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans.**Functional Competencies**

**Name**

**Definition**
- Client orientation- Establishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction.- Commitment to continuous process improvement-
- Technical/scientific credibility- Acquires and applies new skills to remain up to date in his/her area of expertise. Reliably applies knowledge of basic technical/scientific methods and concepts.**Required Expertise**

**Function**

**Name**

**Expertise Description**
- Information Technology- Application Architecture-
- Information Technology- Business System Analysis-
- Information Technology- End User Support-
- Information Technology- IT Training- Ability to write Training Materials, User Guides- Information Technology- Project Management- Ability to provide support to manage projects; knowledge and expertise of formal project management methodology like Prince2 and Prince2 practitioner registration.Qualifications, Experience and Language skills
- Bachelor's Degree - University degree in Computer Science and Technology, Computer Engineering, Informatics, or other related fields.
- Experience in requirements analysis, user acceptance testing is desirable.
- Experience in writing training materials of software systems will be an asset.
- Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

General Information
- The IAEA's paramount consideration in the recruitment of staff member is to secure employees of the highest standards of efficiency, technical competence and integrity.
- Staff Members shall be selected without any unfair treatment or arbitrary distinction based on a person's race, sex, gender, sexual orientation, gender identity, gender expression, religion, nationality, ethnic origin, disability, age, language, social origin or other similar shared characteristic or trait.
- The IAEA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and the IAEA, including sexual harassment, abuse of authority and discrimination.

Evaluation p